Annoying Paypal Loop

[Mort-lemur]

I have suddenly found myself unable to take any payments via PayPal on my 2.3.4 site using the PayPal app.

I made some changes to the site which failed so had to ask the host to do a files and database restore to a point before I made the changes.

However, I now have this annoying issue - when a customer elects to pay by PayPal he is taken to the PayPal site to login etc. The item cost only is shown (without shipping), he is then taken back to the site to confirm and pay. In doing so he is taken back to the PayPal site again - this time with shipping included. He is then taken back to the site to confirm again - and so starts an endless loop between PayPal and our confirmation page.

There are no errors shown in the error log and my host assures me that no changes have been made to the server.

Has anyone come across this before?

Many Thanks

 

Edited October 27, 2022 by Mort-lemur

[Jack_mcs]

I assume you are using the Express module since it only provides an approval for the given amount. See if you have the Instant Update option enabled since that will allow Paypal to include shipping. Although, if you have many shipping opitions and the customer chooses one of the non-default methods, he may still have to go back to Paypal. But in any case, the customer should not have to keep going back and forth. Your statement implies that might be happening and, if so, then there is something else going on. In that case I would just re-installing the app.