ljf841 Posted March 24 Share Posted March 24 On 2022/7/29 at PM6点07分, osCommerce-Official said: 是否可以向我们发送测试服务器的访问权限（通过消息），以便我们检查那里发生了什么？谢谢！ I ran into the same problem using the nginx server Quote Link to comment Share on other sites More sharing options...
♥Ken_Shea Posted March 27 Share Posted March 27 Sales Channel > Configure Localization scroll down to Date & Time formats Text is garbled as shown in pic. Changing system default text size had no effect. Using latest version 4.11.55722 Thanks jroc9999 1 Quote OSC v2.3.4.1 BS EDGE Ultimate SEO Link to comment Share on other sites More sharing options...
jroc9999 Posted March 28 Share Posted March 28 12 hours ago, Ken_Shea said: Sales Channel > Configure Localization scroll down to Date & Time formats Text is garbled as shown in pic. Changing system default text size had no effect. Using latest version 4.11.55722 Thanks Same error for me as well. Some kind of formatting issue I guess. Quote Link to comment Share on other sites More sharing options...
osCommerce-Official Posted March 28 Author Share Posted March 28 @Ken_Shea @jroc9999 Thank you, it is being looked at. Quote Link to comment Share on other sites More sharing options...
webwork Posted April 21 Share Posted April 21 Installed osc_4_11. When accessing product page, it gives "please contact us if you see this page". How can I solve this problem? It works for other pages. Thank you in advance for your help. Quote Link to comment Share on other sites More sharing options...
pandrei Posted April 21 Share Posted April 21 1 hour ago, webwork said: Installed osc_4_11. When accessing product page, it gives "please contact us if you see this page". How can I solve this problem? It works for other pages. Thank you in advance for your help. Could you send me the log files? Go to Admin->Settings->Tools->Error Log Viewer and click Download all logs button Quote Link to comment Share on other sites More sharing options...
webwork Posted April 21 Share Posted April 21 6 hours ago, pandrei said: Could you send me the log files? Go to Admin->Settings->Tools->Error Log Viewer and click Download all logs button logs_28_1682088600.zip Quote Link to comment Share on other sites More sharing options...
pandrei Posted April 22 Share Posted April 22 21 hours ago, webwork said: logs_28_1682088600.zip 55.59 kB · 1 download Just ask your host provider to enable this PHP extension: php_openssl Quote Link to comment Share on other sites More sharing options...
webwork Posted April 25 Share Posted April 25 On 4/22/2023 at 7:05 AM, pandrei said: Just ask your host provider to enable this PHP extension: php_openssl It works! Very appreciated your help! Quote Link to comment Share on other sites More sharing options...
webwork Posted May 2 Share Posted May 2 Created a customized theme. How to switch to this new theme? Thank you! Quote Link to comment Share on other sites More sharing options...
webwork Posted May 3 Share Posted May 3 Great help! Thank you very much! CHD-UK 1 Quote Link to comment Share on other sites More sharing options...
webwork Posted May 16 Share Posted May 16 I changed the order status to completed and "customer notified" checked. But no email was sent. How can I find out what is wrong? Quote Link to comment Share on other sites More sharing options...
Ivan Holbi Posted May 16 Share Posted May 16 4 hours ago, webwork said: I changed the order status to completed and "customer notified" checked. But no email was sent. How can I find out what is wrong? Hi Di Yan, Please PM me with the login details to the admin area of your website for us to check it further. Best regards, Ivan Quote Link to comment Share on other sites More sharing options...
Ivan Holbi Posted Tuesday at 10:58 AM Share Posted Tuesday at 10:58 AM On 5/16/2023 at 7:18 AM, webwork said: I changed the order status to completed and "customer notified" checked. But no email was sent. How can I find out what is wrong? Hi Di Yan, Thank you for providing us with the login details to the admin area of your website. Could you please confirm what completed status (either Completed orders/delivered or Completed orders/Allow download) you changed your order status to? If it was Completed orders/delivered was the email template assigned to it by that time? Best regards, Ivan Quote Link to comment Share on other sites More sharing options...
webwork Posted Tuesday at 07:14 PM Share Posted Tuesday at 07:14 PM Hi Ivan, Thank you very much for your time. Here is what I did and observed. 1. created a order and received a "order confirmation" email in the store email. Not in customer's email. 2. "Orders Status" -> Order Status" -> "Completed orders/delivered" added user email template. 3. change order to "delivered". No email is received both in store email and customer email. Need to assign template and where? ================ Another issue: click "My Account" and get OOPS! WE CAN'T SEEM TO FIND THE PAGE YOU'RE LOOKING FOR the URL link: https://mywebsitecom/account/install/install/install/install/install/install/install/install/install/install/install/install/install/install/install/install/install/install/index.php Thanks, Quote Link to comment Share on other sites More sharing options...
Ivan Holbi Posted Thursday at 10:31 AM Share Posted Thursday at 10:31 AM On 5/30/2023 at 10:14 PM, webwork said: Hi Ivan, Thank you very much for your time. Here is what I did and observed. 1. created a order and received a "order confirmation" email in the store email. Not in customer's email. 2. "Orders Status" -> Order Status" -> "Completed orders/delivered" added user email template. 3. change order to "delivered". No email is received both in store email and customer email. Need to assign template and where? ================ Another issue: click "My Account" and get OOPS! WE CAN'T SEEM TO FIND THE PAGE YOU'RE LOOKING FOR the URL link: https://mywebsitecom/account/install/install/install/install/install/install/install/install/install/install/install/install/install/install/install/install/install/install/index.php Thanks, Hi Di Yan, Regarding point 1 the email template Order Confirmation is properly assigned to the Awaiting for payment order status. But within this email template settings (https://yourwebsite/admin/email/template-edit?tpl_id=11) the type is chosen as User Related from Admin. Please see the screenshot below. Please change it to All to make sure this email template will be sent to the customer's email address as well. Regarding the points 2 and 3 we would recommend to upgrade your website to the latest osCommerce version and retest. Regarding another issue we checked it from our end and it worked as it should. Please provide us with the screenshot as to where you clicked on "My Account" and got this error page. Best regards, Ivan Quote Link to comment Share on other sites More sharing options...
webwork Posted Friday at 04:44 AM Share Posted Friday at 04:44 AM Hi Ivan, Thank you for the help! After changing the email type and upgrading to version 4.12.56860, the email function is work. And the "another issue" disappeared. Note: version 4.12.56860 requires php 7.4. With php 8.0, it cannot be upgraded to. Another question: I have paypal pro account. Can it be supported? In the current version, "PayPal, PayLater, Credit and Debit Cards [Sandbox]", is it a working version? How can I connect to my paypal account? Very appreciated your help! Di Quote Link to comment Share on other sites More sharing options...
Ivan Holbi Posted Friday at 09:54 AM Share Posted Friday at 09:54 AM 5 hours ago, webwork said: Hi Ivan, Thank you for the help! After changing the email type and upgrading to version 4.12.56860, the email function is work. And the "another issue" disappeared. Note: version 4.12.56860 requires php 7.4. With php 8.0, it cannot be upgraded to. Another question: I have paypal pro account. Can it be supported? In the current version, "PayPal, PayLater, Credit and Debit Cards [Sandbox]", is it a working version? How can I connect to my paypal account? Very appreciated your help! Di Hi Di, You are welcome. Regarding "Note: version 4.12.56860 requires php 7.4. With php 8.0, it cannot be upgraded to." the version 4.12.56860 requires from php 7.4 or higher. It should not be any problem to upgrade to 4.12.56860 with php 8.0. As for your another question yes, your PayPal pro account should be supported. "PayPal, PayLater, Credit and Debit Cards [Sandbox]" is the working module. In order to activate it please click on PayPal quick setup button and follow the steps to activate it. Please see the screenshot below. Best regards, Ivan Quote Link to comment Share on other sites More sharing options...
webwork Posted 12 hours ago Share Posted 12 hours ago Hi Ivan, It works now. Thank you! Quote Link to comment Share on other sites More sharing options...
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