How to report installation and operation issues

[osCommerce-Official]

We are happy to see members of this Forum downloading new osCommerce 4.0 and trying it on their servers. 

1. PLEASE NOTE: we have created free hosting solution for users to try osCommerce before installing it on your servers! You can have at least 1 month of free hosting with osCommerce to learn the system and see if it suits you. They come with FTP and DB access, so you have similar kind of access as to your own server.

2. In case of any issues with the installation or operation of osCommerce on YOUR SERVER resulting in any errors, we would like to request that:

  A. You are welcome to post error message on this Forum and other members may be able to advise you

  B. You would need to check server logs to see if there may be an issue with permissions or anything else. They would be located on your server at:
    lib/frontend/runtime/logs/app.log
    lib/backend/runtime/logs/app.log

  C. If you still require help, please post the said log OR message it to us via this Forum

 

In case you require a response from osCommerce, please consider sending us access details to your server / Control panel via Forum messages. All such messages will be treated with utmost safety and security and will be removed once the problem is resolved.

Edited July 26, 2022 by osCommerce-Official

[rlroger]

Not sure if this is an error or it’s me.

If you install full SSL and put web address as say www2.domain.com when the install completes it will add a www in the front of that. So it try’s to go to https://www.www2.domain.com of course then it fails

i think this could be fixed by editing .htaccess and more have not dove in that far yet. 
 

overall this is great I’m having fun can’t wait for add in apps to come alive. 

[patrocine]

install the V4 but I can only access the admin to the stores the folder does not exist

/furniture/ (the folder does not exist)

printshop/(the folder does not exist)

Oops!

We can't seem to find the page you're looking for

 

[osCommerce-Official]

8 hours ago, rlroger said:

Not sure if this is an error or it’s me.

If you install full SSL and put web address as say www2.domain.com when the install completes it will add a www in the front of that. So it try’s to go to https://www.www2.domain.com of course then it fails

i think this could be fixed by editing .htaccess and more have not dove in that far yet. 
 

overall this is great I’m having fun can’t wait for add in apps to come alive. 

Thanks for your comment! We have identified a change in .htaccess that needs to be done:

.htaccess, line 12:
RewriteCond %{HTTP_HOST} !^www\.

change it to:
RewriteCond %{HTTP_HOST} !^www.

Thanks!

[osCommerce-Official]

6 minutes ago, patrocine said:

install the V4 but I can only access the admin to the stores the folder does not exist

/furniture/ (the folder does not exist)

printshop/(the folder does not exist)

Oops!

We can't seem to find the page you're looking for

 

Would it please be possible to send us access to the test server (via the messages) so that we could check what is going on there? Thanks!

[patrocine]

The problem is that I had to select
* Sales Channels
* select url
* CHOSSE THEME option and choose the correct theme.

[osCommerce-Official]

4 minutes ago, patrocine said:

The problem is that I had to select
* Sales Channels
* select url
* CHOSSE THEME option and choose the correct theme.

So is this now resolved, once you've assigned the theme?

[patrocine]

yes, I assigned the theme and it worked the first time

[patrocine]

When registering a client, a blank page appears with this message.

please contact us if you see this page

https://demov4.clubgrow.es/account/login?action=process

[osCommerce-Official]

@ynechitajlo @pandrei if you could assist here when there's a free minute, please. 

[patrocine]

I'm going to try a fresh install.

[pandrei]

40 minutes ago, patrocine said:

When registering a client, a blank page appears with this message.

please contact us if you see this page

https://demov4.clubgrow.es/account/login?action=process

If the error still exists, please send us the log file ~/public_html/lib/frontend/runtime/logs/list.log

[xcmro_875]

Thank you for the new version of OSCommerce!

I installed it in a /catalog folder on a subdomain (osc4.xxxx/catalog)

After the installation I get the panel with links to demoshops and admin (backend)

But I can't access the backend: url is http://osc4.xxxx/catalog/admin/login but no file opens

demoshops: the fist page of the shops opens but I have no access to the folders

I checked the serverlogs but there is no app.log in lib/frontend/runtime/logs/ or lib/backend/runtime/logs/

.htaccess, line 11 is a comment:
#RewriteCond %{HTTP_HOST} !^www\.

It seem's that my problem is a rewrite one

 

 

 

[osCommerce-Official]

@pandrei could you please help here?

[pandrei]

On 8/14/2022 at 10:03 AM, xcmro_875 said:

I installed it in a /catalog folder on a subdomain (osc4.xxxx/catalog) 

It would be great if you inform us about your OS, web server and PHP version.

On 8/14/2022 at 10:03 AM, xcmro_875 said:

But I can't access the backend: url is http://osc4.xxxx/catalog/admin/login but no file opens

Try this link: http://osc4.xxxx/catalog/admin/index.php?r=login

On 8/14/2022 at 10:03 AM, xcmro_875 said:

demoshops: the fist page of the shops opens but I have no access to the folders

Please go to the catalog folder and recreate symlinks to demoshops (watch, furniture, etc)

[xcmro_875]

Thank you for you answer. You'll find the informations below:

vor 4 Stunden schrieb pandrei:

Am 14.8.2022 um 09:03 schrieb xcmro_875:

I installed it in a /catalog folder on a subdomain (osc4.xxxx/catalog) 

It would be great if you inform us about your OS, web server and PHP version. 

I run Windows 10 home version 21H1

Server is Linux 3.0

PHP 8.0.22

vor 4 Stunden schrieb pandrei:

Am 14.8.2022 um 09:03 schrieb xcmro_875:

But I can't access the backend: url is http://osc4.xxxx/catalog/admin/login but no file opens

Try this link: http://osc4.xxxx/catalog/admin/index.php?r=login 

http://osc4.xxxx/catalog/admin/index.php?r=login 

bring me to

http://osc4.xxxx/catalog/admin/login without content

vor 4 Stunden schrieb pandrei:

Am 14.8.2022 um 09:03 schrieb xcmro_875:

demoshops: the fist page of the shops opens but I have no access to the folders

Please go to the catalog folder and recreate symlinks to demoshops (watch, furniture, etc)

Sorry, I don't understand how I can recreate symlinks.

Here is the content of my catalog folder:

[pandrei]

10 minutes ago, xcmro_875 said:

I run Windows 10 home version 21H1

Server is Linux 3.0

PHP 8.0.22

Thank you.

Both problems can occur if the owner of the directory folder and other files does not match the owner of the web server. So web server has no access to the files.

Do you have access to server command line?

You need to run two command:

1) ps aux | egrep '(apache|httpd)'

2) ls -l in you catalog folder

I've attached result images. As you can see, owners are identical.

[xcmro_875]

 

Hello,

thank you for your help.

I followed your instruction and it seems the owner is also identical on my server.

[pandrei]

1 hour ago, xcmro_875 said:

I followed your instruction and it seems the owner is also identical on my server.

Thanks, but the first command has an empty result. It seems your web server is not Apache.

Try this command ps aux | egrep nginx

[mafiouso]

during install,

Database Access

Error. Can't save admin config file.

 

not sure what to do?

[pandrei]

21 minutes ago, mafiouso said:

Error. Can't save admin config file.

Check free space on disk and rights to admin, admin/includes and admin/includes/local folders.

[xcmro_875]

vor 15 Stunden schrieb pandrei:

It seems your web server is not Apache.

phpinfo gives following information:

I also tried with the command ps aux |egrep nginx:

[mafiouso]

39 minutes ago, pandrei said:

Check free space on disk and rights to admin, admin/includes and admin/includes/local folders.

thanks for the reply, i can confirm the issue was space. but i got no warning?
after checking the DIR, it unpacked some of the filesystem but not all. admin folder was missing. etc.
started over with 2 gig free and it went ok. used 1.1gig with the install zip still in the folder

a bit more feedback from the install would have been good. 

[♥Gyakutsuki]

For issues there is a wiki

https://github.com/osCommerce/osCommerce-V4/issues

 

[osCommerce-Official]

2 hours ago, mafiouso said:

thanks for the reply, i can confirm the issue was space. but i got no warning?
after checking the DIR, it unpacked some of the filesystem but not all. admin folder was missing. etc.
started over with 2 gig free and it went ok. used 1.1gig with the install zip still in the folder

a bit more feedback from the install would have been good. 

Thanks for your feedback, we have updated a corresponding page in osCommerce Wiki:

https://wiki.oscommerce.com/index.php?title=Installing_osCommerce_v.4.0