cdetdi Posted February 17, 2020 Share Posted February 17, 2020 (edited) I have been using Paypal both Payments Standard and Express checkout for years. As of Sunday at midnight, all my orders using Payments Standard get stuck in the initial order status. No payment information is posted to the order nor is the order moved to the status I have configured to move it once the IPN has been received. In the log all the PS logs show a red icon rather than green. They do not show "VALIDATED" on the bottom. The "_notify-synch" log is also different - only 5 lines rather than the customary information with more verbose order information. Went through files and nothing on my end changed. I also did not find in Paypal's docs any information about a change to the API as of Sunday night. ANY Help would be appreciated, as it is causing a headache for order processing. * UPDATE * I've avoided the order processing headache by disabling Payments Standard and moving all customers to Express Checkout. Edited February 17, 2020 by cdetdi Quote Two forks diverged in a git, and I— I took the fork traveled by burt, And that has made all the difference. Link to comment Share on other sites More sharing options...
BrockleyJohn Posted February 17, 2020 Share Posted February 17, 2020 Does the balance display in admin work ok? Do the logs of the IPN requests show the full request details? if so, what is the recorded response? Quote Contact me for work on updating existing stores - whether to Phoenix or the new osC when it's released. Looking for a payment or shipping module? Maybe I've already done it. Working on generalising bespoke solutions for Quickbooks integration, Easify integration and pay4later (DEKO) integration at 2.3.x Link to comment Share on other sites More sharing options...
cdetdi Posted February 17, 2020 Author Share Posted February 17, 2020 Balance works fine. The notify-validate logs show all the normal information, except that the response area is blank. Notify sync is much less data than normal, and again no response shown. Quote Two forks diverged in a git, and I— I took the fork traveled by burt, And that has made all the difference. Link to comment Share on other sites More sharing options...
cdetdi Posted February 17, 2020 Author Share Posted February 17, 2020 Line by line review, the failed logs do not show the field for 'receipt_id' Quote Two forks diverged in a git, and I— I took the fork traveled by burt, And that has made all the difference. Link to comment Share on other sites More sharing options...
BrockleyJohn Posted February 17, 2020 Share Posted February 17, 2020 (edited) You won't be able to do this on one that is still sitting at preparing, but on one from before that worked, try going to the edit order page and hit the Details button on the paypal tab. Does it record another order history record and get a successful log, or does it fail too? Edited February 17, 2020 by BrockleyJohn Quote Contact me for work on updating existing stores - whether to Phoenix or the new osC when it's released. Looking for a payment or shipping module? Maybe I've already done it. Working on generalising bespoke solutions for Quickbooks integration, Easify integration and pay4later (DEKO) integration at 2.3.x Link to comment Share on other sites More sharing options...
burt Posted February 17, 2020 Share Posted February 17, 2020 @Cary @Mac Fly Quote Link to comment Share on other sites More sharing options...
burt Posted February 17, 2020 Share Posted February 17, 2020 @cdetdi please get a ticket in to Paypal. Let's see what they have to say to you as well as what they say to @Cary and @Mac Fly as well. Quote Link to comment Share on other sites More sharing options...
Mac Fly Posted February 17, 2020 Share Posted February 17, 2020 1 hour ago, cdetdi said: Balance works fine. The notify-validate logs show all the normal information, except that the response area is blank. Notify sync is much less data than normal, and again no response shown. This is the very same as mine no responses either Quote Link to comment Share on other sites More sharing options...
BrockleyJohn Posted February 17, 2020 Share Posted February 17, 2020 Gut feel is this is going to be something to do with security protocols. There are still some insecure cyphers on TLS1.2 and it might be that Paypal are now blocking them and some sites may need to make sure they have the secure ones available. This is a topic at the moment as chrome is going to start penalising the insecure cyphers being supported on inbound connections. I haven't seen any PP announcements to this effect but it's going to have less impact than the TLS1.2 change Quote Contact me for work on updating existing stores - whether to Phoenix or the new osC when it's released. Looking for a payment or shipping module? Maybe I've already done it. Working on generalising bespoke solutions for Quickbooks integration, Easify integration and pay4later (DEKO) integration at 2.3.x Link to comment Share on other sites More sharing options...
Cary Posted February 17, 2020 Share Posted February 17, 2020 Same experiences as others. I've been looking at TLS1.2 as a potential issue also but https://www.ssllabs.com and https://gf.dev come back fine for TLS1.2. But I get an error with Test Connection (PayPal > Configure > Details General > SSL Version > Test Connection) "Default Setting: Failed TLS v1.2: Failed" I can receive status from previous orders within admin (Orders > PayPal > Details) Transaction ID: XXXXXXXXXXXXXXX Payer Status: unverified Address Status: Confirmed Payment Status: Pending Payment Type: instant Pending Reason: authorization Quote Link to comment Share on other sites More sharing options...
BrockleyJohn Posted February 17, 2020 Share Posted February 17, 2020 (edited) 6 minutes ago, Cary said: Same experiences as others. I've been looking at TLS1.2 as a potential issue also but https://www.ssllabs.com and https://gf.dev come back fine for TLS1.2. But I get an error with Test Connection (PayPal > Configure > Details General > SSL Version > Test Connection) "Default Setting: Failed TLS v1.2: Failed" I can receive status from previous orders within admin (Orders > PayPal > Details) Transaction ID: XXXXXXXXXXXXXXX Payer Status: unverified Address Status: Confirmed Payment Status: Pending Payment Type: instant Pending Reason: authorization You get that failure because paypal's ssltest subdomain no longer exists - everyone gets it whether their integration works or not. It could however be related to cypher suites. The getting details on an order that worked before - that will help narrow down the issue. I reckon a failure there is strongly indicative of a communication problem, so perhaps it's something else Edited February 17, 2020 by BrockleyJohn sent before ready! burt 1 Quote Contact me for work on updating existing stores - whether to Phoenix or the new osC when it's released. Looking for a payment or shipping module? Maybe I've already done it. Working on generalising bespoke solutions for Quickbooks integration, Easify integration and pay4later (DEKO) integration at 2.3.x Link to comment Share on other sites More sharing options...
burt Posted February 17, 2020 Share Posted February 17, 2020 @Cary did you get a ticket into Paypal. The more replies back from them, the easier it is to get a fix. Quote Link to comment Share on other sites More sharing options...
Mac Fly Posted February 17, 2020 Share Posted February 17, 2020 Here is how you can submit the the support request Thank you for contacting PayPal Customer Support. My name is Gareth and I am happy to assist you. If you require further assistance in relation to your IPN issue, please follow the steps below. 1. Go to www.paypal-support.com 2. Click 'Contact Us' button 3. Log in to your account using button at the top of the page. 4. Submit all information (please be as detailed as possible) It is my pleasure to assist you. Thank you for choosing PayPal. Yours sincerely, Gareth PayPal burt 1 Quote Link to comment Share on other sites More sharing options...
cdetdi Posted February 17, 2020 Author Share Posted February 17, 2020 Submitted. burt 1 Quote Two forks diverged in a git, and I— I took the fork traveled by burt, And that has made all the difference. Link to comment Share on other sites More sharing options...
Cary Posted February 17, 2020 Share Posted February 17, 2020 From Earlier: Your case was created. We do strive to provide a response as soon as possible and remember you can also always log back into the this same portal and view/update your ticket. If you do not hear anything from us, chances are your spam settings or ISP may potentially be blocking our email. We suggest you check your spam settings. Our response will come from the email address [email protected] Our email address can be added to list of approved contacts to reduce it from being blocked https://www.paypal-support.com cdetdi and burt 2 Quote Link to comment Share on other sites More sharing options...
saxcbr Posted February 17, 2020 Share Posted February 17, 2020 (edited) I'm having the same problem with Paypal Payments Standard from Sunday. Edited February 17, 2020 by saxcbr Quote Link to comment Share on other sites More sharing options...
burt Posted February 17, 2020 Share Posted February 17, 2020 @saxcbr please put in a ticket to Paypal. Quote Link to comment Share on other sites More sharing options...
saxcbr Posted February 17, 2020 Share Posted February 17, 2020 6 minutes ago, burt said: @saxcbr please put in a ticket to Paypal. I'll do it tomorrow morning because I don't have direct access to Paypal account since I am the webmaster. I need to do it with my customers. I posted here to inform that is not a single case. Thanks burt 1 Quote Link to comment Share on other sites More sharing options...
BrockleyJohn Posted February 17, 2020 Share Posted February 17, 2020 I've been doing some polling and have found a UK customer with a failure like this yesterday and a US customer with a successful one yesterday. Paypal seem to have gone to bed. Quote Contact me for work on updating existing stores - whether to Phoenix or the new osC when it's released. Looking for a payment or shipping module? Maybe I've already done it. Working on generalising bespoke solutions for Quickbooks integration, Easify integration and pay4later (DEKO) integration at 2.3.x Link to comment Share on other sites More sharing options...
mhsuffolk Posted February 18, 2020 Share Posted February 18, 2020 FYI My UK site successfully took PP standard payments yesterday, last one was 20.42 17/2/20 GMT Quote Live shop Phoenix 1.0.8.4 on PHP 7.4 Working my way up the versions. Link to comment Share on other sites More sharing options...
BrockleyJohn Posted February 18, 2020 Share Posted February 18, 2020 @mhsuffolk please post your paypal certificate ext/modules/payment/paypal/paypal.com.crt The UK site I found is getting the error: Quote SSL certificate problem: unable to get local issuer certificate Quote Contact me for work on updating existing stores - whether to Phoenix or the new osC when it's released. Looking for a payment or shipping module? Maybe I've already done it. Working on generalising bespoke solutions for Quickbooks integration, Easify integration and pay4later (DEKO) integration at 2.3.x Link to comment Share on other sites More sharing options...
mhsuffolk Posted February 18, 2020 Share Posted February 18, 2020 2 minutes ago, BrockleyJohn said: please post your paypal certificate ext/modules/payment/paypal/paypal.com.crt paypal.com.crt Mac Fly, cdetdi, yufonb and 1 other 4 Quote Live shop Phoenix 1.0.8.4 on PHP 7.4 Working my way up the versions. Link to comment Share on other sites More sharing options...
BrockleyJohn Posted February 18, 2020 Share Posted February 18, 2020 Thanks Martin, that fixed it for my customer's site. @saxcbr @Cary @cdetdi @Mac Fly please try copying the above file into your shops. You can then try resending an IPN from your Paypal account (finding it is tortuous): log in to PP, hit cog > Account settings scroll down to website payments on left menu choose Update next to Instant Payment Notifications in the middle of the first line of text, hit the link IPN History page This shows you a list of IPNs, defaulting to the last 24 hours - change the period if necessary and select one to resend [fingers crossed] Mac Fly, mhsuffolk, burt and 3 others 6 Quote Contact me for work on updating existing stores - whether to Phoenix or the new osC when it's released. Looking for a payment or shipping module? Maybe I've already done it. Working on generalising bespoke solutions for Quickbooks integration, Easify integration and pay4later (DEKO) integration at 2.3.x Link to comment Share on other sites More sharing options...
Mac Fly Posted February 18, 2020 Share Posted February 18, 2020 It worked!! Thank you John & Martin Quote Link to comment Share on other sites More sharing options...
♥ecartz Posted February 18, 2020 Share Posted February 18, 2020 2 hours ago, BrockleyJohn said: please try copying the above file into your shops. Do we need to add that file to core? What's currently in the 1.0.5.1 release (yet to be made): https://github.com/gburton/CE-Phoenix/blob/1.0.5.1/ext/modules/payment/paypal/paypal.com.crt Quote Always back up before making changes. Link to comment Share on other sites More sharing options...
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