SCH_001 Posted September 2, 2019 Share Posted September 2, 2019 Customers are telling me PayPay payments are not working and on doing a SSL test it is failing saying something about the host and phpcurl on clicking more info it seems like old info from 2018.. so why is this failing now with the same error as last image on the more info link Quote Link to comment Share on other sites More sharing options...
BrockleyJohn Posted September 2, 2019 Share Posted September 2, 2019 Do you know when it stopped working? Does the paypal log give you any more info? Quote Contact me for work on updating existing stores - whether to Phoenix or the new osC when it's released. Looking for a payment or shipping module? Maybe I've already done it. Working on generalising bespoke solutions for Quickbooks integration, Easify integration and pay4later (DEKO) integration at 2.3.x Link to comment Share on other sites More sharing options...
SCH_001 Posted September 2, 2019 Author Share Posted September 2, 2019 It's been a bit erratic but weekend sales have been quiet. Had a couple of customers let me know over the last couple of weeks but at same time others have succeeded. logs don't show any error just multiple attempts from same users. But the test in admin on the PayPal General tab is failing Quote Link to comment Share on other sites More sharing options...
BrockleyJohn Posted September 2, 2019 Share Posted September 2, 2019 I have just done a quick test on a couple of sites and on neither of them is the SSL test in the app configuration working. My guess on that is the test in the app is now broken for some reason and I wouldn't prioritise finding out why it fails. What exactly are you seeing as 'multiple attempts from the same users'? Quote Contact me for work on updating existing stores - whether to Phoenix or the new osC when it's released. Looking for a payment or shipping module? Maybe I've already done it. Working on generalising bespoke solutions for Quickbooks integration, Easify integration and pay4later (DEKO) integration at 2.3.x Link to comment Share on other sites More sharing options...
burt Posted September 2, 2019 Share Posted September 2, 2019 Paypal Cert is failing across many sites (even old RC2 sites). Has anyone yet contacted Paypal about it ? Quote Link to comment Share on other sites More sharing options...
SCH_001 Posted September 2, 2019 Author Share Posted September 2, 2019 The logs say the customer is not getting past setexpresscheckout just multiple entries of it from same customer Quote Link to comment Share on other sites More sharing options...
BrockleyJohn Posted September 2, 2019 Share Posted September 2, 2019 Ok - it could well be that standard is working and express checkout not Quote Contact me for work on updating existing stores - whether to Phoenix or the new osC when it's released. Looking for a payment or shipping module? Maybe I've already done it. Working on generalising bespoke solutions for Quickbooks integration, Easify integration and pay4later (DEKO) integration at 2.3.x Link to comment Share on other sites More sharing options...
SCH_001 Posted September 2, 2019 Author Share Posted September 2, 2019 @BrockleyJohn no idea as the below from the day before seems to indicate that express worked - am I correct? Then the customer today which it will not work for, they could not get past this point by looks of it So what do I do? Quote Link to comment Share on other sites More sharing options...
SCH_001 Posted September 2, 2019 Author Share Posted September 2, 2019 Ok whats strange, is checkout with paypal from the cart screen and pay by paypal from the payment screen both failed in firefox with But clearing the cache on google chrome, check out worked from both locations. Did not really want to clear my cache of firefox but I will go clear it and see if it resolves the checkout issue.... Quote Link to comment Share on other sites More sharing options...
SCH_001 Posted September 2, 2019 Author Share Posted September 2, 2019 @BrockleyJohn Solved for now, sort of Ok very frustrating it appears that I will have to put a notice on the cart and payment pages advising if PayPal fails to have my customer clear their cache in the browser. As this has resolved the problems for myself doing testing... Unless anyone else has got an idea how or why this happens Quote Link to comment Share on other sites More sharing options...
BrockleyJohn Posted September 2, 2019 Share Posted September 2, 2019 @SCH_001 PP did a bunch of updates over the weekend and it looks like some of them have changed things that might be cached. I mostly use FF dev which reproduced the error but both FF & chrome went straight through. With a bit of luck it will go away soon if pp have a fairly short ttl on the cache policy for the object in question. @burt the ssl test in the app runs against tlstest.paypal.com which isn't there any more. Quote Contact me for work on updating existing stores - whether to Phoenix or the new osC when it's released. Looking for a payment or shipping module? Maybe I've already done it. Working on generalising bespoke solutions for Quickbooks integration, Easify integration and pay4later (DEKO) integration at 2.3.x Link to comment Share on other sites More sharing options...
SCH_001 Posted September 2, 2019 Author Share Posted September 2, 2019 Thank you @BrockleyJohn for investigating. I have installed holiday message add on and ticked for it to appear on the cart page and payment page with a message telling customers to clear their cache if PayPal fails.. Hopefully as you mention it will clear itself up Quote Link to comment Share on other sites More sharing options...
cdetdi Posted September 16, 2019 Share Posted September 16, 2019 Bumping this a bit - I noticed today while testing something else that my Instant Update for shipping rates isn't working. I know that if SSL is failing the instant update won't work. Did the SSL test and just like Burt its failing. I migrated servers last month so possible connected to that, but wanted to ask if anyone discovered anything new in this subject Re: the PayPal end failing. Quote Two forks diverged in a git, and I— I took the fork traveled by burt, And that has made all the difference. Link to comment Share on other sites More sharing options...
BrockleyJohn Posted September 16, 2019 Share Posted September 16, 2019 5 minutes ago, cdetdi said: Bumping this a bit - I noticed today while testing something else that my Instant Update for shipping rates isn't working. I know that if SSL is failing the instant update won't work. Did the SSL test and just like Burt its failing. I migrated servers last month so possible connected to that, but wanted to ask if anyone discovered anything new in this subject Re: the PayPal end failing. No the reason that the paypal ssl test fails is that it's testing against servers that no longer exist. It fails on every site and server and is not an indication of a problem. Quote Contact me for work on updating existing stores - whether to Phoenix or the new osC when it's released. Looking for a payment or shipping module? Maybe I've already done it. Working on generalising bespoke solutions for Quickbooks integration, Easify integration and pay4later (DEKO) integration at 2.3.x Link to comment Share on other sites More sharing options...
cdetdi Posted September 17, 2019 Share Posted September 17, 2019 Understood, thanks for the clarification. Now back to debugging Instant Update... Quote Two forks diverged in a git, and I— I took the fork traveled by burt, And that has made all the difference. Link to comment Share on other sites More sharing options...
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