astecme Posted February 22, 2019 Share Posted February 22, 2019 I have had a couple of instances now where a basket has been paid for IPN sent , but not converted to an order. Paypal has an invoice no but on the database that order no does not exist. Using the customers name I got their ID and searched customer baskets for them and the "ordered" items were there. I have re-sent the IPN from paypal but still no order conversion. This has happened before, not often but it is annoying! Any help would be greatly appreciated. Link to comment Share on other sites More sharing options...
Dan Cole Posted February 22, 2019 Share Posted February 22, 2019 Are you using the Paypal APP or an older add-on? Dan Need help? See this thread and provide the information requested. Is your version of osC up to date? You'll find the latest osC community version (CE Phoenix) here. Link to comment Share on other sites More sharing options...
astecme Posted February 23, 2019 Author Share Posted February 23, 2019 Yes paypal app, It must be before that as when someone does not pay I get no paypal details but do get an order. Do you know how a basket is converted to an order? Link to comment Share on other sites More sharing options...
Dan Cole Posted February 23, 2019 Share Posted February 23, 2019 I recall a few threads that have discussed this and it seemed to be related to how the the APP was configured. Have you looked through the support thread? I haven't read through these but googling "oscommerce payment received but not order" will give you a starting point and a few threads to read through. Dan Need help? See this thread and provide the information requested. Is your version of osC up to date? You'll find the latest osC community version (CE Phoenix) here. Link to comment Share on other sites More sharing options...
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