MAJOR MAJOR UPS Errors - qcostcgi.cgi is defunct?

[Guest]

Well, after a day of less than stellar orders, I did some testing and found that UPS is not sending quote information on some requests. About 85% of the time, I'm getting correct quote information, the rest of the time I'm getting an error response from UPS. Here is the error code from OS Commerce. I'll dig in further below.

 

error /using/services/rave/qcostcgi.cgi?accept_UPS_license_agreement=yes&10_action=4&13

_product=GND&14_origCountry=US&15_origPostal=91609&19_destPostal=23707&22_destCountry=US&23_weight=1.357&47_rate_chart=Customer+Coun

ter&48_container=00&49_residential=1

 

If I go to the URL directly:

 

http://www.ups.com/using/services/rave/qco...9_residential=1

 

I get this (when erroring):

 

UPSOnLine5%Remote host and/or port not found within config file%6920

 

And when it's working (about 50% of the time during the writing of this post):

 

UPSOnLine4%1DM%91609%US%23707%US%108%2%62.57%0.00%62.57% 8:30 A.M.%

4%1DA%91609%US%23707%US%108%2%33.65%0.00%33.65%10:30 A.M.%

4%1DP%91609%US%23707%US%138%2%31.36%0.00%31.36%End of Day%

4%2DA%91609%US%23707%US%208%2%14.57%0.00%14.57%End of Day%

4%3DS%91609%US%23707%US%308%2%12.33%0.00%12.33%End of Day%

4%GND%91609%US%23707%US%008%2%8.07%0.00%8.07%End of Day%

 

Looking at the source code I see the latter return value is what the program is expecting. However, with a 50% error rate getting the former response code from the UPS server, my store is essentially non-functional 50% of the time!

 

qcostcgi.cgi seems to be degrading HEAVILY in it's reliability. Reload this URL 40 or 50 times you'll see that it errors out A LOT:

 

http://www.ups.com/using/services/rave/qco...9_residential=1

 

I've read this is an older and much less supported mechanism for shipping quotes. I can't underline how important it is for either UPS to fix this error, or for the community to work to make available a better UPS gateway using newer UPS online tools.

 

In the meantime, what should I/we do?

 

Andrew Edmond

 

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[MikeMike]

I also have problems with UPS today and it have probably been overnight since I haven't got any orders.

I get:

An error occured with the UPS shipping calculations.

If you prefer to use UPS as your shipping method, please contact the store owner.

when checking out.

 

Any one know what the problem is?

I am running a dec 2002 snapshot.

 

Regards

Mike

[Irata0062]

Glad I'm not the only one Mike, I'm getting the same error.

[Guest]

I'm experiencing it also. UPS knows nothing :( What now?

[Guest]

I should note that I do see this error pop up along with the fact that rates can't be obtained:

 

Warning: fsockopen() [function.fsockopen]: php_network_getaddresses: getaddrinfo failed: Temporary failure in name resolution in /home/tfs/public_html/catalog/includes/classes/http_client.php on line 330

 

Warning: fsockopen() [function.fsockopen]: unable to connect to www.ups.com:80 in /home/tfs/public_html/catalog/includes/classes/http_client.php on line 330

[MikeMike]

http://www.oscommerce.com/forums/viewtopic.php?t=41243

I found this thread and changed from STORE to SHIPPING in ups.php and in the database.

Now I am getting

 

An error occured with the UPS shipping calculations.

The requested service is unavailable between the selected locations.

If you prefer to use UPS as your shipping method, please contact the store owner.

[Guest]

join the rest of us now! :(

[MikeMike]

I have a couple of stores from before the checkout process was changed in Nov. 2002 and they do not have this problem.

[MikeMike]

oooops.... please disregard my message above. Not correct.

[Guest]

I've temporarily switched over to table rates so as not to lose another half day of business....maybe that will help some of you as well.

[Guest]

Please see the Contribution I made last night to fix this problem:

 

http://www.oscommerce.com/forums/viewtopic.php?t=48404

 

Andrew

[MikeMike]

Weird... If I choose the order shipped next or 2nd day there are no problems. 3day select and ground gives me errors.

[MikeMike]

Now everything is working again...

 

Andrew, I found your post and tried your code instead of my ups.php ver 1.47 and I couldn't get it to work. I did put in the password, username and accesskey. Anything else I should have changed?

[Guest]

Still not working for me. Mikemike, did it work for you without making any changes?

[Millie]

Nero posted a xml rate hack earlier today. Has anybody tried that yet?

http://www.oscommerce.com/forums/viewtopic.php...4&highlight=ups

[MikeMike]

I changed the bold part below and made the same change in the DB configuration table.

 

 

$country_name = tep_get_countries(STORE_COUNTRY, true);

     $this->_upsOrigin([b]SHIPPING_ORIGIN_ZIP[/b], $country_name['countries_iso_code_2']);

     $this->_upsDest($order->delivery['postcode'], $order->delivery['country']['iso_code_2']);

     $this->_upsRate(MODULE_SHIPPING_UPS_PICKUP);

     $this->_upsContainer(MODULE_SHIPPING_UPS_PACKAGE);

 

 

I did try this change earlier today though, without any luck. :?

[Guest]

has it started functioning again for anyone?

[wizardsandwars]

I did see some intermittant interuptions in UPS quotes earlier today, however, it seems to be back to 100% now.

[Guest]

yup...working again.

[dreamscape]

UPS is doing away with the CGI method... OSC should be using the XML method anyways... they've had plenty of time to switch.

[ocularmagic]

I'm personally going to be using a static method to get the rates. I'm going to download the rates whenever they are released and then let the shipping module calculate the rates based on the info in those files. At least this way, if their site goes down, or they have problems, I won't have to worry about it. I just have to worry about them changing the format of the rate files.