bigboyco Posted June 3, 2003 Posted June 3, 2003 Hi, I have received an email today confirming that a customer has paid online with his credit card (8 hours previously) but I received no Order process email (this happens occassionally and is not really a problem). So I went to the Admin area to check his order but there was no record of the customer placing an order. I also checked the orders against his account and it showed 0 of 0 orders. Does anyone have any idea what may have caused this to happen and how I may be able to prevent it happening again. Regards Ian www.bigboycondoms.co.uk
wizardsandwars Posted June 3, 2003 Posted June 3, 2003 What payment processing method did thye use? ------------------------------------------------------------------------------------------------------------------------- NOTE: As of Oct 2006, I'm not as active in this forum as I used to be, but I still work with osC quite a bit. If you have a question about any of my posts here, your best bet is to contact me though either Email or PM in my profile, and I'll be happy to help.
bigboyco Posted June 3, 2003 Author Posted June 3, 2003 We use Protx (www.protx.com) for online card payments. The payment confirmation arrived as usual.
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