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Problem with checkout_process.php works only about 5%


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Posted

Please help! I have been strugling with this for countless hours with no luck in fixing my problem, when I go to checkout with my cart, everything works great until the checkout_process.php and then it about 98% of the time will got to a server can not find page....error, no other errors are shown. Then every once in a while it will work fine and show the sucess.php screen. I really have no other ideas of how to fix this, and with out this fixed, my store is basically closed, please help me.

Doug

http://www.prospectorstore.com

 

It seems to be having trouble either updating something, or sending emails or something, but the email go out fine...I am stumped. Please Help...

Posted

Doug

 

Try adding this to your .htaccess file in the same directory as your checkout_process.php.

<IfModule mod_setenvif.c>

 <IfDefine SSL>

   SetEnvIf User-Agent ".*MSIE.*" 

            nokeepalive ssl-unclean-shutdown 

            downgrade-1.0 force-response-1.0

 </IfDefine>

</IfModule>

 

If you do not have an .htaccess file, create one and put this code in it.

 

HTH

Regards

Wayne Wetterhahn

Posted

Thanks Wayne, but that code is already in the main catalog directory where the checkout_process.php is. Should I add a second set of the same code?

Doug

Posted

that is in the .htaccess file within the main catalog directory.

Doug

Posted

when i try to process credit cards it give me this message, I think it might have something to do with permissions? Seems like it is having trouble updating something...

 

Error message that was email to me by authorize.net:

 

Your script timed out while we were trying to post transaction results to

it.

Transaction ID: 0

Transaction Result: This transaction has been approved.

 

The following message was displayed to the customer:

 

------------------------------An error occurred while trying to report

this transaction to the Merchant. An e-mail has been sent to the merchant

informing them of the error. The following is the result of the attempt to

charge your credit card.

 

This transaction has been approved.

 

It is advisable for you to contact the merchant to verify that you will

receive the product or service.

 

 

 

Any ideas needed....

Doug

Posted

I think it might have something to do with the order history, because when I check on the history, it hasnt been updating, it shows there is nothing purchased, and I have a feeling it is trying update something about the history, when it crashes checkout_process.php.... Please help!!!!

Doug

Posted

Please help, my store, is basically down until I can get this fixed, any ideas are welcome. Thanks Doug

Posted

This is coming from a complete ecommerce and php novice so take it with a grain of salt. On your site I noticed where you said you are moving to a different server. Is it possible your permissions aren't set correctly or maybe a file is in the wrong directory?

Derek

Furniture factory worker, aspiring millionaire.

Posted

I have check permissions and locations of files, someone told me all of my php files should be set to 644.

 

Does anyone know if I can reinstall the cart or upgrad it with out loosing all of my contributions I have added.

Doug

  • 1 year later...
Posted

Hi Doug,

 

Did you ever get the problem fixed? I am in the same boat as yours. :( :( :( However, I am a little bit more "luckier" than you and only run into that "page not found" problem about 5-10% of the time.

 

When you run into that timed-out and/or "page not found" problem, is that specific transaction listed in under the "Unsettled Transactions" log of your Authorize.net account?

 

Thanks

-Tuan

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