Internet Explorer Error

[agraddy]

Hi,

 

I am having a problem that occurs randomly with Internet Explorer. Whenver a person tries to login as a new customer, and they fill out their information, about 90% of the time the page that comes up says "Cannot find server. The page cannot be displayed." Then it goes on to give some suggestions to try and at the end it says "Cannot find server or DNS Error." Whenver I go through the exact same process with Netscape Navigator 7.0, I don't ever have a problem. I have also had the same problem during checkout, but most of the time it goes through completely, but everynow and then it will give the error page. The most annoying part about these two problems is that they are not consistent. They appear to happen randomly in IE.

 

IE 6 is the browser that is causing the problems. I am running a snapshot from early January on a Linux server. Any help would be greatly appreciated.

[shagymoe]

Since Netscape doesn't have a problem, this probably isn't the answer, but its a possibility. If you are using Apache (I'm assuming you are on Linux.) there is a setting in httpd.conf called "Timeout". If the page takes longer than this number of seconds to load, you will get the page you described. Probably not, but you never know...

 

httpd.conf:

# Timeout: The number of seconds before receives and sends time out.

#

Timeout 30

[agraddy]

Thanks for the response Matt.

 

I don't think that is the problem because the page comes up immediately. I also do not have access to my httpd.conf file.

 

Here is some more information that may help. I have a SSL certificate so I have set

define('ENABLE_SSL', true);

in the configure.php file. When I change it to false, the sign up page works fine. For checkout I am using authorize.net set to AIM using Bao Nguyen's contribution. I would think that SSL would have to be set to true for security purposes.

 

Does anybody know why IE would randomly return a respone of "Cannot find server. The page cannot be displayed." When SSL is set to true. It doesn't happen all the time.

 

I know I read something in the forums about SSL and Internet Explorer, but I don't think it gave a fix. It was just somebody mentioning that Internet Explorer had some kind of problem with SSL sometimes.

 

Thanks for the help.

[wizardsandwars]

SSL should only be set to true if you have either a shared SSL provided by your host (like https://sslsecure.yourhost/~yourusername), or a purchased SSL (like https://www.yourdomain.com)

 

you would know if you have either of these set up.

[wizardsandwars]

Obviously, I didn't read your entire post. Sorry about that.

 

Whats the URL?

[agraddy]

Thanks Chris, I think I may have found the problem. After I realized it was something with SSL, I did a search and found the following link: http://www.oscommerce.com/community.php/fo...i,29296/t,29296 Right now I have contacted my host to see if they can fix the problem. I will reply to this topic once I have finished working it out with my host.

[agraddy]

I kept reminding myself, I needed to post what I found out, so here it is. I contacted the hosting company I am using and they told me that they would not put

SetEnvIf User-Agent ".*MSIE.*" 

nokeepalive ssl-unclean-shutdown 

downgrade-1.0 force-response-1.0

in their global http.conf file. They suggested that I put it in an .htaccess file at the root of my site (www/). I had originally tried putting the code in my catalog/ folder and it didn't work, but once I put it in the root folder, everything worked fine in IE. Hope this helps.