Jump to content
  • Checkout
  • Login
  • Get in touch

osCommerce

The e-commerce.

shipping problem


Guest

Recommended Posts

Hi,

 

I have one item that costs $30 and weighs 15 lbs.

 

The shipping table rate schedule is as follows set to weight:

25:10.00,50:15.00,100:18.00,500:25.00

 

I put 5 items in the cart that costs a total of $150.00.

 

The shipping rate at checkout says $30 total for shipping. How did this happen?

 

How is this suppose to work?

 

Also, the shipping & packaging in configuration is setup and this is not showing.

Link to comment
Share on other sites

Melinda,

 

What was the total weight of the 5 items (that totaled $150)? The total value of the items does not come into play here, only their weight.

 

Also, what is the setting for your Max Package Weight you will ship (Admin ~ Configuration ~ Shipping/Packaging)?

 

My guess is that the total order weight was above the Max Package Weight therefore causing the order to be split into 2 boxes.

 

So if your max ship weight was set for 50, and your order was split into 2 boxes that each weighed over 25lbs. then your shipping cost should be $30 ($15 x 2 boxes).

 

I hope that helps but let me know the numbers and we can walk through it.

 

Jim

"Great spirits have always found violent opposition from mediocre minds. The latter cannot understand it when a man does not thoughtlessly submit to hereditary prejudices but honestly and courageously uses his intelligence." - A. Einstein

Link to comment
Share on other sites

Please disregard the question about the total weight of the order. I mis-read your statement and thought your statement of "I put 5 items in the cart" was not 5 of the 15lb. item. :roll:

"Great spirits have always found violent opposition from mediocre minds. The latter cannot understand it when a man does not thoughtlessly submit to hereditary prejudices but honestly and courageously uses his intelligence." - A. Einstein

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...