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customer login problems


baph

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I have had 3 of my customers tell me today that they cannot log into my shop, as it tells them:

 

ERROR: No match for 'E-Mail Address' and/or 'Password'

 

Now, I've triied it, and it will not let me in either.... what is wrong?

 

please can anyone help, as I'm not sure what is wrong with it.

 

Jon Randall

http://store.pentaclemagazine.org

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Do you have access to look at your database, maybe via phpMyAdmin ? Check and make sure the customers table hasn't been cleared out...

 

Made any other recent changes to your site ?

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Do you have access to look at your database, maybe via phpMyAdmin ? Check and make sure the customers table hasn't been cleared out...

 

The integrity of the database looks fine, I added a new account to test, and this looks fine in the DB and works... it's just previous customers that cannot log in.

 

Made any other recent changes to your site

 

olny adding new stock... but this "should" not cause problems...

 

Jon

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I have a particular customer that cannot login. She gave me the login details, and unfortunately, I failed too. She changed her password, but failed again. The email she gave me is the same as the one in the database. I created a new account and everything worked fine. I managed to logoff and login again. Any help is much appreciated. Thanks

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I have a particular customer that cannot login. She gave me the login details, and unfortunately, I failed too. She changed her password, but failed again. The email she gave me is the same as the one in the database. I created a new account and everything worked fine. I managed to logoff and login again. Any help is much appreciated. Thanks

 

did you asked which browser & version she is using ?

Robert

 

We all need to learn it once, how hard it may seem when you look at it, also you will master it someday ;)

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Hi Druide. Thanks for the quick reply.

 

No, I did not ask her but I will.

 

The browser that I used to login with her details is IE6.

 

I will let you know the customer's browser details as soon as I get them.

 

Thanks.

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I have contacted the customer and she is using IE6.

 

Meanwhile, I tried to login into her account using Netscape 7.02 (Windows 2000). I was redirected to the login page with the same error as per previous attempts in IE6:

 

ERROR: No match for 'E-Mail Address' and/or 'Password'.

 

Second test: I tried to create a new account using the customer's email address. The email was not accepted as it is already being used.

 

Thanks for your help.

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