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Inactive products can still be ordered!! How?


endee

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I've got a weird one here - maybe it's something really obvious that I'm just not seeing.

I have several products which are temp. out of stock, so I have them marked as inactive in admin.

Today I received an order for one of them! I know I could have it set to not allow checkout on out of stock items, which would have stopped the customer checking out, but this product is inactive - they shouldn't even be able to see it.

Customer entered the site through a link search from Google -

http://www.badhead.com/catalog/product_inf...products_id=240

When I enter through that link I get a "Product not found" which is what should happen.

I assume customer must have been seeing a page that was cached somewhere (their ISP maybe?)

Is there anything I can do to stop this happening again, i.e. I don't want to allow checkout of inactive items. If I delete the item ( which I don't really want to do) would that stop it ?

Any help much appreciated,

Neil

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I don't have the solution, but possibly an answer to what happened. Your customer may have recently visited your store while logged in, and put the item in their cart, but never clicked Checkout. Then when they logged back in today, OSC remembered they're previous shopping cart, and since the item was already in the car, allowed him/her to proceed.

 

With my limited OSC knowledge, that is my best guess.

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  • 1 year later...

Hi,

 

I am having the same problem that Neil had. A customer is pulling up a product that was linked in Google that I have since made inactive by changing the value of products_status in the admin portal. Once they have the product_info.php page showing the product they can add it to their cart and checkout.

 

Any help with this would be greatly appreciated,

 

Mike

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  • 2 months later...

I've have the same problme before. Easiest thing to do is you odn't want them to ever see it is change the product ID.

-------------------------------------------------------------------------------------------------------------------------

NOTE: As of Oct 2006, I'm not as active in this forum as I used to be, but I still work with osC quite a bit.

If you have a question about any of my posts here, your best bet is to contact me though either Email or PM in my profile, and I'll be happy to help.

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Do you have the All Products page? That is where my customers are finding the inactive items  :huh:

 

 

They should be filtered out from there.

-------------------------------------------------------------------------------------------------------------------------

NOTE: As of Oct 2006, I'm not as active in this forum as I used to be, but I still work with osC quite a bit.

If you have a question about any of my posts here, your best bet is to contact me though either Email or PM in my profile, and I'll be happy to help.

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