Yet another EU Requirement......

[Mort-lemur]

Just come across this one:

 

New rules for Online Dispute Resolution due in force from January 2016

From 9 January 2016, all businesses that sell goods or services online must place a link on their website to the EU Commission's Online Dispute Resolution (ODR) Platform.  Online businesses that are committed to using ADR must also provide information about the ODR platform in their contractual terms and conditions.

 

From January 2016, the European Commission will set up an online platform (the ODR platform).  This will allow consumers who have a complaint about a product or service bought online to submit the complaint via an online complaint form to a trader based in another European country.  In cross-border disputes, consumers needing assistance in filling out the form and traders receiving a complaint will be able to get information and assistance from advisers based in their own country, who will work with their European counterparts to facilitate communication between the parties involved in the dispute.

 

From 9 January 2016, all online traders must provide a link to the ODR platform on their website and state the online trader's e-mail address, irrespective of whether they currently market their products or services to consumers in other Member States.  An online marketplace must provide a link to the ODR platform on its website.

 

Where, under an enactment, trade association rules or a term of a contract, a trader is obliged to use an ADR procedure provided by an ADR entity or EU listed body, the trader must, in addition, provide a link to the ODR platform in any offer made to a consumer by e-mail and inform consumers of the existence of the ODR platform and the possibility of using the ODR platform for resolving disputes.  This information must also be provided in general online terms and conditions for sales or services contracts where they exist.

[♥Gyakutsuki]

http://www.odreurope.com/

 

Ok where the must be inserted ?

[Mort-lemur]

@@Gyakutsuki No Idea.........

[♥John W]

Seems like selling in the US is easier than in Europe on many levels.  You guys have a lot more challenges and laws to deal with. 

[tgely]

Seems like selling in the US is easier than in Europe on many levels.  You guys have a lot more challenges and laws to deal with. 

Yeh we should deal with US customers and PayPal issue at this moment from EU :D

 

 

 

Unable to process payment. Please contact the merchant as the shipping address provided by the merchant is invalid, and the merchant has requested that your order must be shipped to that address.

Return to SHOP

 

At this time, we are unable to process your request. Please return to SHOP and try another option.

 

[♥Tsimi]

It looks like that in Europe everybody thinks that the seller tries to rip off the buyer. lol

There are more customer protection laws then seller protection laws. My guess is they just simply have to much spare time on their hands to sit around and think out such stupid laws.

Especially Germany is a raw model when it comes to such nonsense. Here in the Far East we don't have such laws and rarely of a case where sellers/buyers are cheating.

Cookies this, Cancellation form that, Account deletion this, xxxx form there. Tell those Office $%$ to get a "real" life.

 

I feel really sorry for you guys in Europe.

[♥14steve14]

Seems like selling in the US is easier than in Europe on many levels.  You guys have a lot more challenges and laws to deal with. 

 

We just have more stupid un elected politicians with nothing better to do than to create useless stuff and silly regualtions for people to do. Rant over.

 

Have to agree with @@Tsimi.

 

Sooner we get out the better. Only my view.

[♥John W]

Shipping costs is my biggest challenge these days as everything is dimensional weight here as of 2015.  I don't sell very expensive items but my biggest box (58x15x10 inches) cost over $50 to ship to California.  A 31x10x15 is over $20 or $30 to parts of Texas depending on how rural a place is zoned.  But, i only have to charge tax if I sell in Florida, which is where we're incorporated.  However, I only ship within the US with rare exception, because Custom's paperwork to ship outside US is a pain.

 

I sell a niche item to a niche market but we have very few customer issues and rarely a return.  I've had a merchant account and processed cards through Authorize.net for over 10 years without taking PayPal.  I had PayPal available in the beginning but didn't find it necessary. 

[tgely]

EU use laws and not typical of gun ownership.Its a traditional democracy model in practice.

[multimixer]

I don't see anyone complaining about any new google "rules", we just accept them and hurry on to implement them in order to keep our valuable listing status, no question, no critique no anything, we just accept the market power

 

When the EU creates a rule that could help some people get their right back, not from Steve or Heather, but from some global giants in first line, then we all have the right words against

[♥John W]

Good point @@multimixer, Google has driven up pay per click ads several hundred percent in the last 10 years.  And, they suggest people or companies domanin names as ppc phrases to buy.  I've seen this with my domain name and it urks me but they ignore me.  And, where they used to be tight on ads allowed it's a free for all now.  On the flipdside, Google provides a great deal of free information to all.

[Mort-lemur]

@@multimixer

I don't see anyone complaining about any new google "rules", we just accept them and hurry on to implement them in order to keep our valuable listing status, no question, no critique no anything, we just accept the market power

 

When the EU creates a rule that could help some people get their right back, not from Steve or Heather, but from some global giants in first line, then we all have the right words against

 

Good point indeed - if the EU had dictated that we all go responsive or lose business then we would all have been mad as hell.....

 

Google says it and we say - oh ok - and get on with it.........

[♥Tsimi]

If google says to have a responsive site then this is something positive and means they try to "force" shop owners to adjust to coming trends since many still fail to do so. Or is anybody denying here that mobile device access has increased a lot in the past 1-2 years.

I don't say that googles rules are all good but those EU laws, tell me one that was good or gave some sort of benefit for shop owners? In Germany you get warnings aka. Abmahnungen for any kind of small *censored* that those EU office desk pushers are inventing. Wonder how many of those people actually own an online store. Probably none. Comparing google with an EU office well i don't know...

[multimixer]

 

First of all, they came to take the gypsies

and I was happy because they pilfered.

Then they came to take the Jews and I said nothing, 

because they were unpleasant to me.

Then they came to take homosexuals,

and I was relieved, because they were annoying me.

Then they came to take the Communists,

and I said nothing because I was not a Communist.

One day they came to take me,

and there was nobody left to protest.

Bertold Brecht

[♥John W]

@@multimixer

They don't sound very nice!

[♥kymation]

That quote keeps getting retold and modified. The translation (the original is in German) that I remember is:

 

First they came for the Socialists, and I did not speak out—
Because I was not a Socialist.

Then they came for the Trade Unionists, and I did not speak out—
Because I was not a Trade Unionist.

Then they came for the Jews, and I did not speak out—
Because I was not a Jew.

Then they came for me—and there was no one left to speak for me.

--Martin Niemöller, 1946

 

Regards

Jim

[MrPhil]

Seems like selling in the US is easier than in Europe on many levels.  You guys have a lot more challenges and laws to deal with.

We just have more stupid unelected politicians with nothing better to do than to create useless stuff and silly regualtions for people to do. Rant over.

 

Heh heh. You'd never know it was easier over here from the volume of screams raised against every piddling little proposed regulation. American businesses consider it their God-given right to rip off consumers, cheat, collude, and pollute at will. I can only imagine the noise level if true Euro-socialist style regulation came here...

[burt]

Forced by the EU to do these things, we face the consequence.  

No choice in this matter.

 

Not forced by Google to do anything, we face the consequence.  

We have choice in this matter.

 

It is a bit strange that this new Law is coming out of Greece.

Would have thought they have bigger worries at the moment that trying to stifle online business.

 

I guess some EU politico's need to think up things to keep their office busy.

[multimixer]

The website linked above is just someones website offering this type of services, it is not the EU ODR platform

 

http://ec.europa.eu/consumers/solving_consumer_disputes/non-judicial_redress/adr-odr/index_en.htm