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Paypal Express not working - Urgently need Advice


zefeena

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Hi,

 

I have just upgraded to : osCommerce Online Merchant v2.3.4, and this meant reinstalling paypal modules, since doing so I cannot take payment.

 

This is my only income, so I am getting totally desperate and have run out of all options.

 

I do not think there is anything major wrong.  The paypal express module I am using is the same as before it seems.

 

 

Important info:

 

When I test the site and make a payment (I use my sons Paypal account to do this) it WORKS

 

When a customer pays, it goes to Paypal, but as soon as they put in their password it bounces back to my site and says the basket is empty.

In fact the basket has NOT emptied and if they log back onto my website everything is still there.

 

I have had the STORE MODE add on installed, but now removed it (its been there fore years).

 

The reason I feel this is a settings issue is that it allows the payment to go through when I do it, which seems to indicate it is okay taking payments from my MY IP address but not anyone elses.

 

why would this be the case?

 

I am not a programmer, I do not understand any of this, so please dumb down any suggestions.

 

One thing when my partner is testing from another IP address is that when the Paypal page is loaded it only gives the log in option.  I have set the module as 'Paypal account optional - True' and yet it does not give him the option to pay with credit or debit card  - it used to before the update. 

Could this be an issue with my Paypal account?

 

Running a botched up version of  osCommerce Online Merchant v2.3.4 bootstrap with the dresscode theme installed, numerous add-ons, terrible coding, terrible website, but will have to make do until I have made up for my losses and can risk shutting down for a couple of weeks while I start all over again. - I did not install my program but am endeavouring to fix it with your help.

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There is an issue with the paypal express and standard modules (maybe others) where they won't work when the buyer is using a mobile device. That might be what you are seeing. There are a few other issues as well. There's not a fix for those modules. You need to install the "paypal app" addon. It will function correctly.

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I think it is the Paypal app add-on is the one I have .  Its very confusing as on the install modules all you see is 'Paypal express checkout', the name is not different so its difficult to know. 

 

How can I tell?   I did click on the add-on link and download/got through the install so I think it should be the add-on that i'm installing. 

 

I think it may be the cookies setting in my configure.php or the options set wrongly on the interface. 

 

I also do not have an SSL certificate if that makes a difference.

Running a botched up version of  osCommerce Online Merchant v2.3.4 bootstrap with the dresscode theme installed, numerous add-ons, terrible coding, terrible website, but will have to make do until I have made up for my losses and can risk shutting down for a couple of weeks while I start all over again. - I did not install my program but am endeavouring to fix it with your help.

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If you have the app installed, there will be a Paypal section in the left column (not in the modules section). In the modules->Payment section, when you click on a paypal module, there will be a button in the right column that says Manage App. There are a few settings that have to do with ssl in the app so that may be the problem, assuming it is installed.

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For Hire: Contact me for anything you need help with for your shop: upgrading, hosting, repairs, code written, etc.

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Hi,
Thank you.  I have checked and No I don't have anything that says 'manage app'
I don't know why.  I have gone through the App install twice now and removed and re-installed paypal express several times.
 
I had the instructions below.  So I simply uploaded those files from the add on to their respective places overwriting any existing files.
Reinstalled paypal express
 
 
The file listing is as follows:
• ext/modules/payment/paypal/express.php
• ext/modules/payment/paypal/paypal.com.crt
• includes/languages/english/modules/payment/paypal_express.php
• includes/modules/payment/paypal_express.php
• includes/languages/LANGUAGE/modules/payment/paypal_express.php
 
When the files have been copied to their appropriate locations, the payment module
will be available on the Administration Tool -> Modules -> Payment -> Install Module
page where it can be installed, or on the Administration Tool -> Modules -> Payment
page if the module was already previously installed.
 
Clicking on Payment does not open anything below - just shows the installed modules to the centre and edit etc box to the right
 
I take it this means I HAVEN'T installed the App correctly?
 
Locations / Taxes

  • Countries
  • Tax Classes
  • Tax Rates
  • Tax Zones
  • Zones

Modules

  • Action Recorder
  • Boxes
  • Content
  • Dashboard
  • Front Page
  • Header Tags
  • Order Total
  • Payment
  • Shipping
  • Social Bookmarks

Orders
 
 
 
 
If the module was already previously installed, it is important to visit the module
configuration page to make sure new parameters are automatically installed in the
database.
 
does this mean ensure these settings (below) are correct.  and if so can you check I have them set up right please?
I do not have an SSL cert, but my site does calculate postage.  I have ticked the 'override postage' box on my paypal account.
 
I would prefer that customers Do not have to have a Paypal account
 
 
 
 
 Version: 3.0 (online status)
 API Version: 112
 
 
PayPal Account Optional[/size]
False

PayPal Instant Update
False

PayPal Checkout Image
Static

Page Style


Transaction Method
Sale

Set Order Status
Processing

PayPal Transactions Order Status Level
PayPal [Transactions]

Payment Zone
--none--

Transaction Server
Live

Verify SSL Certificate
True

Proxy Server


Debug E-Mail Address
removed

Sort order of display[/size]

Running a botched up version of  osCommerce Online Merchant v2.3.4 bootstrap with the dresscode theme installed, numerous add-ons, terrible coding, terrible website, but will have to make do until I have made up for my losses and can risk shutting down for a couple of weeks while I start all over again. - I did not install my program but am endeavouring to fix it with your help.

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No, you didn't install it correctly. The app addon requires some code changes to be made. See the installation section in the PDF that comes with it.

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For Hire: Contact me for anything you need help with for your shop: upgrading, hosting, repairs, code written, etc.

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Hi,

 

I am totally baffled.  I have read the PDF 10 times.  I can see the install instructions telling me to upload the files (done).  Then it says it will be available in the payment install options o the interface.  This happened (I removed all trace of paypal express and started from scratch).  I cannot see anything in there that says I need to edit any code.  Can you paste the bit that mentions code changes please. 

Running a botched up version of  osCommerce Online Merchant v2.3.4 bootstrap with the dresscode theme installed, numerous add-ons, terrible coding, terrible website, but will have to make do until I have made up for my losses and can risk shutting down for a couple of weeks while I start all over again. - I did not install my program but am endeavouring to fix it with your help.

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Also can you paste a snap shot of the left column where it is supposed to say Paypal App.  I'm not sure if i'm not just going blind!

Running a botched up version of  osCommerce Online Merchant v2.3.4 bootstrap with the dresscode theme installed, numerous add-ons, terrible coding, terrible website, but will have to make do until I have made up for my losses and can risk shutting down for a couple of weeks while I start all over again. - I did not install my program but am endeavouring to fix it with your help.

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the paypal app pdf document is 77 pages long, the instal changes start at page 57.

 

The correct mod file is this one: http://addons.oscommerce.com/info/9184

Now running on a fully modded, Mobile Friendly 2.3.4 Store with the Excellent MTS installed - See my profile for the mods installed ..... So much thanks for all the help given along the way by forum members.

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That explains a lot.  I've been installing the wrong one!!!

 

Starting again now!

Running a botched up version of  osCommerce Online Merchant v2.3.4 bootstrap with the dresscode theme installed, numerous add-ons, terrible coding, terrible website, but will have to make do until I have made up for my losses and can risk shutting down for a couple of weeks while I start all over again. - I did not install my program but am endeavouring to fix it with your help.

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  • 2 weeks later...

i have installed paypal express all the zones. geozone multi table, pay pay is set false on ssl but still complains incorrect url when customer checking out, i dont have ssl installed yet its the next on my list, but have i missed something, what is calling or looking for ssl?

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David, please don't hijack an existing thread. Your problem, while still involving PayPal Express, appears to be a different one that the Original Poster is trying to solve. It should be in its own thread to avoid confusion in answers.

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  • 2 months later...

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