''B'' Posted August 25, 2014 Share Posted August 25, 2014 Paypal Standard 3.2osCommerce 22.214.171.124I have found an issue that appears to be isolated to purchases made with mobile devices.To start, whenever a customer makes a purchase with a laptop/desktop computer, the transaction completes just fine with the buyer being returned to the success page after clicking the pay button over at PayPal. The PayPal purchases made via a laptop/desktop computer process all the way through to completion 100% of the time.However, whenever a purchase is made with a mobile device, the buyer is returned to the shopping cart after clicking the pay button over at PayPal. The item is still in the shopping cart, inventory is not reduced, the buyer does not receive a store receipt, and in the admin order details there is only the PayPal IPN verified line and not the other PayPal verified line.So far this has happened on an iPhone, an iPad, and two Android phones (one of which was my Android phone that I used to double check how the transaction progresses).On my Android phone, when I was returned back to the shopping cart, at the top of the page there was a message that said “Could not verify the PayPal transaction. Please try again.” FYI, the money was taken from my PayPal account. So the order did go through… it’s just that it didn’t process all the way at the merchant website.In looking at the mobile device transactions in the raw access logs, here is how these “semi-failed” transactions progress:checkout_shipping.phpcheckout_payment.phpcheckout_confirmation.php(go to Paypal, login to Paypal, click the Pay button)checkout_process.phpshopping_cart.phpstandard_ipn.phpThis is very confusing to the customer as they think their purchase has not gone through. In addition, they don’t get a store acknowledgement receipt and inventory is not reduced. In the case where an item is a one off, this could create problems if someone else comes along and purchases the same item when it has already been sold.Any thoughts on this? Hopefully there is a fix for it. Thanks…Brenda Quote Link to comment Share on other sites More sharing options...
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