Mort-lemur Posted February 24, 2014 Posted February 24, 2014 Hi, What would be the best way to accomplish the following: 1) To clear customers shopping carts if they have not completed the order within say 3 months? 2) To delete ALL orders with status of Pending where the order is over 3 months old? The reasom being that if I make products inactive, but they are still in the customers basket, or they have a pending order they can still come back and purchase that item - which is not ideal. Many Thanks Now running on a fully modded, Mobile Friendly 2.3.4 Store with the Excellent MTS installed - See my profile for the mods installed ..... So much thanks for all the help given along the way by forum members.
MrPhil Posted February 24, 2014 Posted February 24, 2014 Perhaps it would be worthwhile to first remind customers after, say, 1 month, that they have an incomplete order, and that if it is not completed within another 30 or 60 days it will be removed from the system? They might have forgotten about it, and you might gain enough additional sales to make implementing it worthwhile.
Bob Terveuren Posted February 24, 2014 Posted February 24, 2014 Hi I'd suggest a CRON job on these - a quick shuffle would suggest something like this for the pending orders http://addons.oscommerce.com/info/5949 I think 'Abandoned Carts' allows you to do the email stuff MrPhil suggests?
Mort-lemur Posted February 24, 2014 Author Posted February 24, 2014 @@MrPhil @@Bob Terveuren Thanks, I already use recover-cart-sales and mailbeez to tempt customers back. But Im looking to delete the carts and pending orders of older orders - the ones RCS and Mailbeez did not tempt back - a sort of spring clean of the database...... Now running on a fully modded, Mobile Friendly 2.3.4 Store with the Excellent MTS installed - See my profile for the mods installed ..... So much thanks for all the help given along the way by forum members.
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