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osCommerce

The e-commerce.

Missing Order


rbruntzjr

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Posted

Last week I found there was an order missing in the store. I got another one yesterday. When a customer places an order in the store get an email conformation of that order from the credit card company. I then go into the store to process the order. On two occasions in going into the store, I find no order for the customer. Any idea where I can start looking into this? It shows that they had logged in and created an account but placed no order. Thought the first one was just a fluke but now there is a second.

 

http://rageinpaint.com/sherwoodstore/

 

v2.3.3.4

 

Bob

Posted

In contacting the customer it still shows that the item is in his cart as if he did not check out. But he was sent through the checkout process an through the gateway and his card was charged for the items purchased.

Posted

what payment method?

Now running on a fully modded, Mobile Friendly 2.3.4 Store with the Excellent MTS installed - See my profile for the mods installed ..... So much thanks for all the help given along the way by forum members.

Posted

There have been problems in many stores with either misconfigurations or customer usage error where they do not properly return to the store from the offsite payment system (e.g., PayPal). The result is that the order entry does not complete on the store side, although the payment does go through. That's why Heather asked you what payment method. If the payment completed, you should be able to salvage the order and ship it, although you might have to manually update the status.

 

For customer usage errors, where they fail to click the correct button to return to the store, osC needs a prominent "Be sure to click the 'Return to Store' button" (or whatever it is for this payment site) reminder as the last thing they see before going offsite.

Posted

so I have lots of orders going through when I check my bank and then when I try to review orders there is nothing. what is going on?

Posted

it should be your payment addon as other members mentions early. This kind of error is mostly create by incorrect return page from the payment gateway. Go ask if the payment company recently update their payment gateway or not.

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