Avec Posted January 18, 2014 Posted January 18, 2014 Is there a shipping insurance add-on for 2.3. Attempted the one for 2.2 with expected results. It will not load. Quote
a.forever Posted January 21, 2014 Posted January 21, 2014 Try this one that I just finished: http://addons.oscommerce.com/info/8997 Quote
krdito Posted January 22, 2014 Posted January 22, 2014 Works like a charm! Thank you so much a.forever : ) Quote
krdito Posted June 22, 2015 Posted June 22, 2015 I have been using this shipping insurance module since we launched our new site in August of 2014 and recently noticed that it does not add up the international insurance correctly. The customer is being overcharged less than a dollar, but I would like to fix it. Oddly, when I look at the orders_total in the database, each line item is listed correctly, but adding them up results in an overcharge to the customer. Any idea how to correct this?? Looks like it has been this way all along, but the overcharged amount was small enough (always < $1) , we never noticed it! BTW - Insurance for US orders adds up correctly, and international customers who don't chose insurance also receive the correct total. Thank you! Quote
a.forever Posted June 26, 2015 Posted June 26, 2015 I have been using this shipping insurance module since we launched our new site in August of 2014 and recently noticed that it does not add up the international insurance correctly. The customer is being overcharged less than a dollar, but I would like to fix it. Oddly, when I look at the orders_total in the database, each line item is listed correctly, but adding them up results in an overcharge to the customer. Any idea how to correct this?? Looks like it has been this way all along, but the overcharged amount was small enough (always < $1) , we never noticed it! BTW - Insurance for US orders adds up correctly, and international customers who don't chose insurance also receive the correct total. Thank you! The domestic and international sections are pretty much copy/paste in the coding. Do you have an example for me that I could try and replicate? I can't seem to duplicate this error and can only assume either a tax error, zone error, or rounding error to be the cause for the overcharge. Quote
krdito Posted June 26, 2015 Posted June 26, 2015 If I send you a picture of the settings in my Admin panel and a customer invoice where the order total is not correct, will this help? This error only happens for international customers who select insurance. Quote
a.forever Posted June 27, 2015 Posted June 27, 2015 If I send you a picture of the settings in my Admin panel and a customer invoice where the order total is not correct, will this help? This error only happens for international customers who select insurance. Sure; I can try to replicate the error using the info you give me. Quote
krdito Posted June 29, 2015 Posted June 29, 2015 Here is a link to the module setting in my Admin panel: http://s198.photobucket.com/user/canyonchenille/media/Insurance%20Module%20Settings.jpg.html I am working to get an example of a customer's invoice that shows the order total error and will post that ASAP. Thank you so much for your help! Quote
krdito Posted June 29, 2015 Posted June 29, 2015 Here is an international customer's receipt, showing the incorrect order total: http://s198.photobucket.com/user/canyonchenille/media/insuranceexample.jpg.html Had the customer NOT selected international shipping insurance, the order total adds up correctly. What is really odd is when I look in the database in phpMyAdmin in the orders_total list, the line items are all listed correctly, but they don't total up to the correct amount. Thanks for any help you can provide! Quote
a.forever Posted June 30, 2015 Posted June 30, 2015 Hmm. I can't seem to replicate the error using the settings provided. Here's a thought: if you changed Customer Chooses? Does the customer have a choice to elect insurance? from True to False and force insurance on an international order, does it still calculate incorrectly? Or perhaps everything is tallying correctly at customer checkout and something else is modifying the amount once the customer goes from your site to PayPal (I'm assuming a PayPal payment). If a PayPal payment is used, perhaps a review of the IPN History would be ideal for that transaction. The Message ID that PayPal keeps should identify all variables PayPal used to calculate the total payment. Quote
krdito Posted July 1, 2015 Posted July 1, 2015 If I change the customer choice of insurance from true to false, the order total is still incorrect. It is correct on the order total show to the patient on the checkout_payment and checkout_confirmation pages. We don't use Paypal, so it is not a Paypal issue. Quote
krdito Posted July 1, 2015 Posted July 1, 2015 (edited) CORRECTION: The above post should say that the order "total shown to the patient on the checkout_payment and checkout_confirmation" page is INCORRECT in both places. Edited July 1, 2015 by krdito Quote
Peper Posted July 14, 2015 Posted July 14, 2015 Also running into some issue We charge TAX, selecting TAX option for this module in admin So upon checkout insurance shows correct insurance value excluding TAX but no TAX is being added for this module on TAX line before Total. Only normal subtotal and shipping is added for TAX Please help Quote Getting the Phoenix off the ground
krdito Posted July 20, 2015 Posted July 20, 2015 Peper - sorry to hear you are having issues too. Although our issues are different, I wonder if there is a problem with the module achieving the correct order total? I provided details and screen shots to the writer of this module. Unfortunately, neither he or I were not able to find a resolution for my issue, so I have manually correct the order total in the database : ( Would be interested to hear if you are able to find a fix for yours. Quote
a.forever Posted January 14, 2016 Posted January 14, 2016 I had a magical thought on this just now since I was testing the USPS API changes for the month. Did any of you change the Module -> Order Total -> Sort Order to 1) Subtotal, 2) Shipping, 3) Insurance, 4) Tax? Quote
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