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Cannot pass Address book for France orders!


austcoll

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Posted

Hi

 

I am using osCommerce v2.3.1 in Australia, but I've just been told that customers with French address cannot get past the first page after confirming their address in France.

 

I did a test and it is true, when the address is in France it gives this error message;

Shipping Method

 

This is currently the only shipping method available to use on this order.

 

Can someone tell me please what is the problem?

 

http://aussieuggwear.com.au/catalog/

 

Many thanks in advance

Mitchell

Posted

... and in the Checkout Shipping page if I change the address to a different address it will pass that page otherwise it will stay there and nothing happens!

 

This problem may exist for some other countires as well but that is ithe first one that I have been told of.

 

Your help is much apprecited in advance

With kind regards

Mitchell

Posted

I am sorry I forgot to mention that it gives this message but it doesn't give you any shipping method, looks like it cannot find suitable shipping method!

 

Shipping Method

 

This is currently the only shipping method available to use on this order.

 

Posted

You have excluded shipping zones somehow. Most likely in admin->modules->shipping, check your shipping modules under shipping zone. If France does not fall in any zone, you will get that message:

 

This is currently the only shipping method available to use on this order.

 

 

Set shipping zone to none should solve the issue but make sure that the shipping module applies to France.

  • 9 months later...

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