austcoll Posted January 14, 2014 Posted January 14, 2014 Hi I am using osCommerce v2.3.1 in Australia, but I've just been told that customers with French address cannot get past the first page after confirming their address in France. I did a test and it is true, when the address is in France it gives this error message; Shipping Method This is currently the only shipping method available to use on this order. Can someone tell me please what is the problem? http://aussieuggwear.com.au/catalog/ Many thanks in advance Mitchell
austcoll Posted January 14, 2014 Author Posted January 14, 2014 ... and in the Checkout Shipping page if I change the address to a different address it will pass that page otherwise it will stay there and nothing happens! This problem may exist for some other countires as well but that is ithe first one that I have been told of. Your help is much apprecited in advance With kind regards Mitchell
austcoll Posted January 14, 2014 Author Posted January 14, 2014 I am sorry I forgot to mention that it gives this message but it doesn't give you any shipping method, looks like it cannot find suitable shipping method! Shipping Method This is currently the only shipping method available to use on this order.
Patrick73 Posted January 15, 2014 Posted January 15, 2014 You have excluded shipping zones somehow. Most likely in admin->modules->shipping, check your shipping modules under shipping zone. If France does not fall in any zone, you will get that message: This is currently the only shipping method available to use on this order. Set shipping zone to none should solve the issue but make sure that the shipping module applies to France.
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