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osCommerce

The e-commerce.

Sometimes blank shipping address & charges


onlinegourmetfood

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Posted

Hi, firstly I am a store owner but not a programmer, so apologies in advance for my ignorance...

Occasionaly, we are experiencing orders being placed with only the billing address shown/recorded [that is, no shipping address information] & therefore no shipping charge is generated.

We are using v2.3.1

 

Any ideas? please let me know any further info I can provide

thank you so much in advance

Jo

www.jomaysgifthampers.com.au

  • 1 month later...
Posted

If an order is only digital downloads (no hard goods to ship), it will only be the billing address (used for tax purposes). Do these orders include any shippable goods?

  • 2 weeks later...
Posted

Hi...

Thanks for the replies...yes they are physical goods being shipped & yes I also suspect it is a PayPal Express issue ...thank you for the link to the other discussion

cheers

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