Jump to content
  • Checkout
  • Login
  • Get in touch

osCommerce

The e-commerce.

new site problems


srphotos

Recommended Posts

Posted

Hi All,

 

I have a recently installed site which I'm working through getting ready to go online.

However, I've come across a few problems, which I'm hoping are all related to the same problem.

 

When I....

 

a. try to add something to my cart

b. try to create a new user/customer

c. checkout

 

the next page takes an age to load and finally... doesn't get there! I'm presented with a blank white screen.

 

Also having added the Royal Mail add-on I cannot get the postage options to display, but rather when I do a test check-out via the paypal express addon I have an amount for postage automatically added.

 

Any thoughts on what's going wrong?

 

for reference my store will be located here

Posted

Hi,

 

I would suggest you to check on you PHP error log file to see where this error is coming from. For now it`s impossible to tell what`s wrong.

Posted

@@srphotos

 

 

There is a problem with your sessions. I suggest checking the /includes/configure.php file to ensure your actual path is correct.

 

Also, you have a coding error (whitespace) on the index.php or a related file. Check your code for whitespace.

 

 

 

 

Chris

Posted

Hi Simon,

 

<script type="ext/jquery/jquery-1.4.2.min.js"></script>

<script type="ext/jquery/ui/jquery-ui-1.8.6.min.js"></script>

 

 

These files are also missing or wrongly named on your server

 

Regards

Joli

 

PS: The reference to the files is found in /includes/template_top.php

To improve is to change; to be perfect is to change often.

 

Posted

this is the error I'm getting..

 

2006 - MySQL server has gone away

 

select count(*) as total from sessions where sesskey = '15cf8d3bec763126017ee66cf089369c'

 

[TEP STOP]

 

Any ideas??

Posted

Hi Simon,

 

Well see the js is fixed so would now be looking at the /includes/configure.php or possibly but unlikely the .htaccess

 

The above error is a server / database error which probably timed out because of false setting in the above mentioned files .

 

Regards

Joli

To improve is to change; to be perfect is to change often.

 

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...