srphotos Posted November 29, 2013 Posted November 29, 2013 Hi All, I have a recently installed site which I'm working through getting ready to go online. However, I've come across a few problems, which I'm hoping are all related to the same problem. When I.... a. try to add something to my cart b. try to create a new user/customer c. checkout the next page takes an age to load and finally... doesn't get there! I'm presented with a blank white screen. Also having added the Royal Mail add-on I cannot get the postage options to display, but rather when I do a test check-out via the paypal express addon I have an amount for postage automatically added. Any thoughts on what's going wrong? for reference my store will be located here
Guest Posted November 29, 2013 Posted November 29, 2013 Hi, I would suggest you to check on you PHP error log file to see where this error is coming from. For now it`s impossible to tell what`s wrong.
Guest Posted November 29, 2013 Posted November 29, 2013 @@srphotos There is a problem with your sessions. I suggest checking the /includes/configure.php file to ensure your actual path is correct. Also, you have a coding error (whitespace) on the index.php or a related file. Check your code for whitespace. Chris
♥joli1811 Posted November 29, 2013 Posted November 29, 2013 Hi Simon, <script type="ext/jquery/jquery-1.4.2.min.js"></script> <script type="ext/jquery/ui/jquery-ui-1.8.6.min.js"></script> These files are also missing or wrongly named on your server Regards Joli PS: The reference to the files is found in /includes/template_top.php To improve is to change; to be perfect is to change often.
srphotos Posted December 3, 2013 Author Posted December 3, 2013 this is the error I'm getting.. 2006 - MySQL server has gone away select count(*) as total from sessions where sesskey = '15cf8d3bec763126017ee66cf089369c' [TEP STOP] Any ideas??
♥joli1811 Posted December 3, 2013 Posted December 3, 2013 Hi Simon, Well see the js is fixed so would now be looking at the /includes/configure.php or possibly but unlikely the .htaccess The above error is a server / database error which probably timed out because of false setting in the above mentioned files . Regards Joli To improve is to change; to be perfect is to change often.
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