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osCommerce

The e-commerce.

Customers can't log in


Oza

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Posted

Sometimes I get emails from customers who can't log it. Apparently it asks for email and password but keeps coming back to the same page and does not log in without any error.

 

Any ideas what could cause this ?

Posted

Without knowing the version of oscommerce it will be very difficult to answer. Also have you any error messages in your error log file. Its this sort of information that will make getting to the bottom of the problem so much easier.

REMEMBER BACKUP, BACKUP AND BACKUP

  • 2 weeks later...
Posted

Without knowing the version of oscommerce it will be very difficult to answer. Also have you any error messages in your error log file. Its this sort of information that will make getting to the bottom of the problem so much easier.

 

I have no idea where to look for the log file. The Version is 2.2 RC2a but it has been modified for php 5.3.

Apparently setting Recreate Sessions to False can help but I'm worried about problems with duplicate sessions being used by different customers if I do that.

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