SummitCorporation Posted November 2, 2013 Posted November 2, 2013 hi i have an order paid for but cant see it in admin. and no its not a paypal issue;) is there a way i can log into and see all my orders using ftp somehow and downloading a file? perhaps it is there. i was changing hosting so something must have gone wrong. About me
♥14steve14 Posted November 2, 2013 Posted November 2, 2013 Have you looked in your database using phpmyadmin or similar. The orders table is there. REMEMBER BACKUP, BACKUP AND BACKUP
SummitCorporation Posted November 2, 2013 Author Posted November 2, 2013 hello. nope i just went through all the files in ftp trying to find it but no luck. im not a coder or a developer so a bit confusing About me
♥14steve14 Posted November 2, 2013 Posted November 2, 2013 You will not find it using ftp. Orders are not saved as files. They are saved in your database. If you have added any addons to your site you will know where the database is. Use your web hosting account and use phpmyadmin to look in the database. Not to be patronising, but if you do not know too much regarding the database, you are probably better to leave it well alone and get some help from someone that knows what they are doing. Messing with the database could affect the running of your store. REMEMBER BACKUP, BACKUP AND BACKUP
SummitCorporation Posted November 2, 2013 Author Posted November 2, 2013 yep i agree:) was hoping i could still see it somewhere, i will get my developer to have a look. thanks About me
Recommended Posts
Archived
This topic is now archived and is closed to further replies.