Email Order notifications is not working

[satish.web999]

Dear Gurus,

 

We are using oscommerce online merchant v2.2 RC2 and I have configured My store information correctly along with ‘E-mail Address’, ‘E-mail from’, ‘Send Extra Order Email to’ options on “My store”. But whenever customer placed new order he is not getting any order notification email and we also not getting any of the order notification email.

 

However customer is getting email notifications at the time of account creation and forget password option also we are able to send email to customer manually from the "Send Email To Customers" option.

 

“It means only order email notification is not working remaining all email options working”.

 

Could you please give troubleshooting procedure for this issue.

 

Thank you very much for your support

[Roshca]

i have the same problem with 2.3.4 anyone help??

[earthdog]

As soon as you get help, let me know!

There is a red "X" in the Customer Notified box on Orders page. I have tried looking it up, but all I could find is about notifications to the seller, not the buyer.

Just to clarify: version 2.3.4

[♥joli1811]

@@earthdog

 

The red x is something different it is correct !

 

when you update your order status below the red x it will change and the customer, if the Notify Customer:is ticked,  will receive a mail.

 

Regards

Joli

[♥joli1811]

I would start to debug  in the checkout_process.php

 

// send emails to other people
  if (SEND_EXTRA_ORDER_EMAILS_TO != '') {
    tep_mail('', SEND_EXTRA_ORDER_EMAILS_TO, EMAIL_TEXT_SUBJECT, $email_order, STORE_OWNER, STORE_OWNER_EMAIL_ADDRESS);
  }

 

Best to compare with an original fresh copy

[earthdog]

I updated the order to delivered and there was a green check mark below the red x, and an email to the customer was generated.

I thought that an email would be sent to the customer confirming the order. (As is done in another shopping cart.)

That code is in my checkout_process.php. Is there a code for sending a confirmation email to the customer after the order has been placed?

I want to thank you for your contribution, and for any help that you will possibly help me with.

Les