Must click product link more than once to work.

[KeySoft]

I upgraded to v2.3.3 but I've noticed when I go to my cart and click a product, most the time it does nothing but maybe refresh. Click it 2 or 3 times and it will work. Any ideas what could cause it to act this way? My cart... http://masterkeypro.com/currentstorehouse/index.php Thanks Rick

[Bob Terveuren]

Hi - works with just one click for me (using FF and windows XP) what browser/OS are you using

[KeySoft]

Thanks for your reply Bob. I'm using FF, IE, and Opera on Win7 & Win8 when testing. I'm glad to hear it works for you, sometimes it will for me too. I just opened FF and cleared "Cached Web Content" and it did not work. Then I closed browser and opened it again (without clearing) and it did work. Then I opened it and cleared it again and it worked. I tried both of this several times and it worked every time (thought I was crazy). Then tried it again and it did not work. I then opened Opera and cleared cookies, cache and pasted link in and tried and it did not work until third click.

[KeySoft]

This has been very frustrating... sometimes it works sometimes not. But when I had a customer call me to order and I was walking him through the ordering process, he got stuck in the same place. He clicked 2 or 3 times then it finally went to where he could add it to his cart.

 

So I was determined to fix it or reinstall it (I've had it running for years) I had version 2.3.3 and decided to try updating first to 2.3.3.1. It has 3 files pertaining to Sessions so I updated those files first. It WORKS!! I've tried several times over several hours on several browsers and it's worked every time! :)