help with crafty syntax

[shorty883]

I just install this addon and the box is showing but there is no image and you can not click on it for help

 

www.techsonhand.com/store

could someone help me fix this

 

thanks

[Bob Terveuren]

Hi - the syntax code is showing a 404 for the file

you have a link in the source code that is

 

<script language="javascript" src="/livehelp/livehelp_js.php?relative=Y&pingtimes=15"></script>

 

that needs to be something like one fo these

 

<script language="javascript" src="./livehelp/livehelp_js.php?relative=Y&pingtimes=15"></script>

<script language="javascript" src="livehelp/livehelp_js.php?relative=Y&pingtimes=15"></script>

<script language="javascript" src="http://www.techsonhand.com/store//livehelp/livehelp_js.php?relative=Y&pingtimes=15"></script>

 

I'm not sure where the config for Crafty Syntax handles the link but your problem lies there methinks

[MrPhil]

What it boils down to is that you need to give an address relative to your store/ directory. You gave an absolute address (at the site root). Best to use the second option that Bob gave, although you may have to change & to just &.

[♥joli1811]

Hi Adam,

 

<script type="text/javascript" src="/livehelp/livehelp_js.php?eo=1&relative=Y&department=1&serversession=1&pingtimes=15&creditline=L"></script>

 

Used this in the past not sure if it has changed now.

 

This is for a basic install with the /livehelp/ directory at top level

 

But it is a while here ( last year ) so not sure but maybe helps .

 

regards

joli

Edited August 23, 2013 by joli1811