Paypal Express checkout - incorrect postage calculation

[zefeena]

Hi, After numerous complaints about high postage I have just found a problem with paypal checkout express. When you install it, it puts TWO buttons on the site - checkout and a fancy 'checkout with paypal' button. If you choose the latter, it goes straight to paypal (bypassing customer log in and info collection) and calculates its own postage based on value. I have checked on the paypal site and there is no way of adding my personalised postage to it, its just a value thing and it will not work with the way Royal Mail calculates its postage. I need to make the 'paypal' button disappear leaving only the 'checkout' button. Desperately need to sort this, as heaven knows how it will calculate the postage for my foreign customers! Thank you Kellie

[zefeena]

As a temporary fix I have removed the yellow button, and the words checkout with paypal, to prevent people going straight to paypal and not logging in on my site the file appears to be here catalog-includes-languages-english-modules-payment-paypal_express.php. Not sure that's totally solved the problem, the link is still actually on my cart though barely noticeable and has the word -OR- above it! but should hopefully help for the time being and it does still seem to work!!! An improved solution would be welcomed.

[zefeena]

Just gone thru checkout myself, and in fact the postage does re-adjust before payment is made, it must be a little scare for the customer though, so need to add some kind of note next to the button before I put it back on!

[ScotWilcoxon]

I (and customers) also encountered this. I don't see an option in the module for disabling the pre-shipping PayPal button. I assume we're talking about the same plugin -- it's hard to tell which plugin is installed in OsCommerce.

[zefeena]

Hi, I've just looked at this again, after losing yet another customer! It seems it isn't using the paypal values as I first suspected, it is actually using the HIGHEST shipping rates (ie. those for zone 2 - i'm UK). Presumably this is because paypal doesn't know WHERE the customer is based until they actually log in, but paypal suggests that once you log in you will be charged and there will be no changing your mind, which isn't true, as once you log in it re-directs to your own site, calculates correctly and at this point, unless you press the 'confirm' button you could simply discontinue the process and not pay. I've tried adding a note which shows when you 'hover' over the express button, but of course, no one hovers, they just click! Can anyone tell me where I find the text -OR- as below. I think if I change -OR- to an explanation that might help.

 

Sub-Total: £0.52

 

 

- OR -

 

checkout express button!

[Chris H]

The 'OR' text is in line

 

define('TEXT_ALTERNATIVE_CHECKOUT_METHODS', '- OR -');

 

which is in

 

catalog/includes/languages/english/shopping_cart.php

[zefeena]

Thank you. I changed text to that below. It should help a little, provided people READ! define('TEXT_ALTERNATIVE_CHECKOUT_METHODS', '-

Use Checkout button above to see Shipping costs <br>

prior to logging into Paypal,<br>

If you use the Express button below, correct shipping<br>

is NOT shown until you log into Paypal<br>

Please hover over Paypal button for more info -');

define('TEXT_OR', 'or ');

define('TEXT_REMOVE', 'remove');