layout out of wack & on admin panel the menu's are not showing correctly

Ethelu · August 11, 2013

Hi,

I'm having some problems with the layout of my webshop. http://www.royale-chocolate.com/catalog/ (ISP : one.com)

I'm using a template and everything worked fine on my test server at home but after moving it to the server of my provider the lay-out is out of wack.

I'm not sure what's happening but apparently the width of the site is not being set correctly.

I've had heaps of trouble getting the path settings correctly (found a very good explanation about the content of configure.php and the admin configure.php.

Possibly (some of) the javascripts are not being executed for one reason or another (I still need to modify a file somewhere ? don't know)

I'm only assuming this because in the admin console I'm not getting the menu's on the left (i.e. I get the menu but without the boxes around the menu's and I thought those are javascripts(?). (I do not get the two graphs in the admin panel either and some of the buttons in the admin panel).

Of course these may be two unrelated problems.

The site seems to be working fine otherwise (the cart works fine and I thought that needed java as well).

Can anybody point me in the right direction(s) ?

♥joli1811 · August 11, 2013

Hi Kurt,

Well none of the jquery files are found this you can verify by viewing page source and clicking on the links so first thing to do is to check and see if the files are actually there example below????

I personally think there may be 2 or 3 problems here it is a template which makes more difficult to understand what is going on

I also believe the configure may be wrong so first thing first

verify the jquerys are actually there.

same in admin it is missing the jquery although to me it appears in this case the configure is ok

there have been a few issues lately on certain servers with the .htaccess so I would rename the one in the /public_html//catalog/ext/ .htaccess

to .htaccess_old

This is just to test so you should change back!!!!

As I said use view page source click on the jquery links and see if you can fix starting in admin may be easier as there are fewer problems there.

Regards

Joli

tgely · August 11, 2013

@@Ethelu

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>500 Internal Server Error</title>
</head><body>
<h1>Internal Server Error</h1>
<p>The server encountered an internal error or
misconfiguration and was unable to complete
your request.</p>
<p>Please contact the server administrator,
[email protected] and inform them of the time the error occurred,
and anything you might have done that may have
caused the error.</p>
<p>More information about this error may be available
in the server error log.</p>
</body></html>

Ethelu · August 11, 2013

Thank Joli - all the jquery files are present and as far as I can ascertain I'm not missing any files (i compared to my test server at home)

I was thinking it had to be a problem accessing the 'ext' folder (though the access rights are correctly set).

I had to change quite a bit in the configure.php files and it took me quite a while to get that going (though a lot of those problems were caused

by typos (note to self : you really shouldn't bug-fix after 2AM). So I was actually looking for a place where the 'ext' folder was defined

(WS of FS path) because it seemed none of the stuff in the 'ext' folder was being executed.

Gergely where did you get that message ?

Having a template installed certainly doesn't make things any easier. Fortunately there are people willing to help out there thanks again guys....

I'll get back to the one.com support team with your input (they are actually pretty good).

Thanks again guys for your input !

Ethelu · August 11, 2013

Ok some initial feedback.

Joli you were right on the .htaccess. one.com support advised me to comment out the 'Options -Indexesupdate (put a "#" in front of that line) in the catalog/ext/.htaccess file. That solved the problem with the 'screwy' layout on the main page.

The admin panel is still 'out' however. (the menu on the left and the graphs for total revenue and total customers... are not showing).

So as suspected there are several issues... to be continued.

♥joli1811 · August 11, 2013

Hi Kurt,

Good :thumbsup:

The admin side of things probably uses a different (older) version of jquery as the front page.

In the admin again there is a missing jquery so view the page source and click on the jquery links at the top

below is typical

Remember the jquery for admin is probably older than the jquery used in the front store you can either update the admin

but probably easier just to make sure you have also the version that is being called in admin in your

/ext /folder.

Regards

Joli

layout out of wack & on admin panel the menu's are not showing correctly

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