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Customers cannot login through (at login.php)


Blappenshpiel

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Hi guys,

 

I'm running a heavily modified 2.2 RC2 . A few months back, my customers began reporting that they could not login (via login.php. If a customer tries to sign in they are just taken back the login.php page. Customers can create accounts, and they appear in my database, but for some reason cannot log in. The login will only work if done through the checkout (i.e. add item to basket-->checkout-->login).

In the past customers have had no problems logging in, and in all honesty I'm unsure why the problem has arisen.

Any help/pointers in the right direction would be amazing as I've no idea where to start with this one!

Thanks

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@@Blappenshpiel

 

Your sessions and cookies are not set up correctly. The OSCID in the URL should disappear if the sessions and cookies are correct. Check your /includes/configure.php file and the cookie /session settings in your store admin to correct the issue.

 

 

 

Chris

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@@DunWeb

Well, that is really strange... might be working with the lastest version of IE then, I have the 9,0,8 version (since I don't use IE other than for testing these kind of things) and sometimes I can, sometimes I cannot login.

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@@Duroniel

 

I suggest clearing your cookies and browser cache. Also, updating to the latest browser version will ensure your site is compatible at all times.

 

 

 

Chris

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  • 3 weeks later...

@@DunWeb

 

Okay, I continued to have the same problem, and even so on my boyfriends computer. Mine has the latest version of IE, but not his. I knew the login worked on my development site, so I started going through all the differences, and realised that when I removed the "www." before the site in configure, the problem was solved. The thing is though, I kinda like the look of having the www. before the site in the sent mails, in the browser etc. So how would I solve this the best? Can I change the name of the folder the site lies in? Right now it is /neterium.se/folder or is it better to just manually change every "store_address" to the actual address?

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@@DunWeb

 

Okay, I continued to have the same problem, and even so on my boyfriends computer. Mine has the latest version of IE, but not his. I knew the login worked on my development site, so I started going through all the differences, and realised that when I removed the "www." before the site in configure, the problem was solved. The thing is though, I kinda like the look of having the www. before the site in the sent mails, in the browser etc. So how would I solve this the best? Can I change the name of the folder the site lies in? Right now it is /neterium.se/folder or is it better to just manually change every "store_address" to the actual address?

 

You could use a redirect in the .HTAccess file. It also helps with your SEO as your site may be know by more than one URL to search engines

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