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The e-commerce.

urgent help- order disappeared


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probably order status that is set does not allow it to be displayed.


Check your order status in data base.

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which order status ?


order was pending (when first came thro) , i marked as dispatched. disappeared.


other ordrs i mark as processing before then dispatched, never had this issue doing it that way, but as above had this problem when missing the processing update.



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  • 5 months later...

ok so entered the id in the search bar, and its there ... thank heavens for that lol :)


This was good advice! I had the same problem just now on version 2.3.1 when changing the status from Pending to Order Confirmation. Before that happened, I had left the admin page displaying the order unrefreshed for about 30 minutes, so it's possible some kind of a session timeout took place, or whatever.


Anyway, I found the order by searching for it in the search bar, and now the status of the order was still Pending, however the Customer Notified column had a red X in it, whereas normally it would have the green tick. I changed the status to Order Confirmation again, and now everything was ok. The order had returned to the list of orders.

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