jbculpepper Posted January 29, 2013 Posted January 29, 2013 I'm trying to help a friend/client fix his online store. He is on osCommerce 2.2 and needs a complete facelift. To that end my thought was to first update the version so I'm working with the current feature set. The problem is I can't reach anyone at osCommerce to even ask the most simple questions about conversions, do I need a support package, how to I begin the process of upgrades etc. I've even written the head guy. While the website says it's not business it's personal, I have to think nobody there cares for my business and that does make it personal. john
♥toyicebear Posted January 29, 2013 Posted January 29, 2013 All support and help is done via the community forum. So if you have any questions you ask them here. Make sure you have a descriptive title for your problem and a good description of what the problem is what you wish to change. If you wish to update 2.2 to 2.3. 1. Check what version the shop is. (you can find that in includes/application_top.php) 2. Download all oscommerce versions after that and follow the upgrade install instruction in them one by one starting from the version right after the one your shop has. OR Install a brand new V2.3.3. install and import over customers/orders/products from the old shops db. Basics for osC 2.2 Design - Basics for Design V2.3+ - Seo & Sef Url's - Meta Tags for Your osC Shop - Steps to prevent Fraud... - MS3 and Team News... - SEO, Meta Tags, SEF Urls and osCommerce - Commercial Support Inquiries - OSC 2.3+ How To To see what more i can do for you check out my profile [click here]
Guest Posted January 29, 2013 Posted January 29, 2013 @@jbculpepper There are many commercial support plans available if you google for them. Or you could pay for a support ticket on this site. However, as Nick stated. This forum is your best resource available. Chris
jbculpepper Posted January 30, 2013 Author Posted January 30, 2013 Thanks all for helping me understand this. I'm new to osCommerce and trying to help a friend/client. We are able to access the shop info but are on an old version (2.2). I now need to understand how to manage an upgrade which is the original purpose for my attempt to contact osCommerce. I'll dig around in this forum to see if I can find the instructions. Again, thanks.
Guest Posted January 30, 2013 Posted January 30, 2013 @@jbculpepper There were several versions of 2.2 released. You will have to confirm which release you actually have. That will determine your next move. Chris
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