Shipping help needed - No email sent after order

[greytek]

I have a product listed at 1 lb. If you go to checkout, the UPS shipping option lists 7 lbs. If I have 2 of these items - total 2 pounds, it lists 9 lbs.

 

Is there any way not to display the weight of the package to the end user?

 

Secondly, once an order is placed, no email is generated. Help!

 

Please check the shop at http://shop.greytek.net

 

Feel free to create an acct and make an order, I am not using an online gateway.

[Priest]

First off, you need to check the "Tare" weight. It seems that it is set at 7 lbs.

 

To do this:

Goto your Admin panel:

Configuration -> Shipping/Packaging -> Package Tare Weight -> EDIT

 

Make sure that this is the weigh of the packaging...probably not 7 lbs.

 

Sorry, I can't help you with the email. Is the destination email a Hotmail address?

 

-Priest

[fab121]

The default value is usually sendmail in OSC. BTW, what's you OSC release?

 

I found that on my site I had to do the following:

change in the admin from sendmail to smtp,

AND

edit the catalog/includes/classes/email.php to remove the comments symbols in the code around

 

if (EMAIL_TRANSPORT == 'smtp') {

return mail($to_addr, $subject, $this->output, 'From: ' . $from . $this->lf . 'To: ' . $to . $this->lf . implode($this->lf, $this->headers) . $this->lf . implode($this->lf, $xtra_headers));

} else {

return mail($to, $subject, $this->output, 'From: '.$from.$this->lf.implode($this->lf, $this->headers).$this->lf.implode($this->lf, $xtra_headers));

}

 

At least for me it worked like a charm.

 

You should also refer to the administrator of your site or the support of the hosting company to check if your domain is allowed to use smtp/sendmail there.

 

Best regards

[greytek]

The Tare thing worked! Thanks. I changed the mail preference to SMTP, but there were no comments around the part you specified. Still did not send email. Probably need to get with my host....

 

thanks!