paid ticket support -includes add ons?

[benny2012]

having a few issues with successful install of a few add ons, will paid ticket support cover this ?

[Harald Ponce de Leon]

Hi Matt..

 

Support Tickets do not cover Add-Ons (unless they were included in the download package). We would help you as best as we can through Support Tickets and can also provide you multiple channels of commercial support for the Add-Ons.

 

Kind regards,

[benny2012]

hi Harold

 

thanks for reply,

 

here is what im stuck with http://www.oscommerce.com/forums/topic/370902-contribtion-yearmakemodel-for-osc-v23x/page__st__180#entry1657931

 

i have asked the author for assistance but no replys, also no reply to a pm.

 

its all installed but doesnt function as intended, im sure its just a minor mistake on my part but having reinstalled several times on clean install of os im really stuck.

 

on the one hand you say add ons not supported, but then say you would help as best we can,

 

perhaps you can review my link above and see if assistance could be provided.

 

many thanks

[Harald Ponce de Leon]

Due to the huge number of Add-Ons available and each store installation being unique, direct support for Add-Ons cannot be provided in the Community Sponsorship Support Ticket package at the current pricing structure. If it's something we think is easy to fix, we'll ask for FTP access and take a look at the source code files. Otherwise we'll provide you a list of commercial support possibilities and guide you in getting the issue solved.

 

As you are having a problem on a clean installation it would make it very easy for us to take a look and guide you further.

[benny2012]

thanks for reply, I'm happy to pay the support ticket, but not simply for a list of other paid help.

 

is it possible for you to take a look to decide if you can assist in helping me fix the issues before me paying.

 

 

[burt]

Becoming a community sponsor is about supporting the free software you use. The support ticket system is a bonus.

 

If you need professional help, post your wants and needs in the commercial forum.