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FedEx webservice under charging the customer


tota

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Hi,

 

I am using FedEx webservice for shipping module and it is under charging our customer.

 

Suppose the zip code for the shipping address(To) is 50201(IOWA, United States) from zip code is 90670, United States and FedEx total item is 1pcs, total weight 6.22 lbs with Ground home delivery 3 days is charging $17.36 BUT it should be $19.86. Hence $2.50 is missing.

 

Please help .

 

Thanks and regards.

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Sounds like its a Extended DAS or Extended RES DAS charge not making it into the quote, its a known bug. Test with other zip codes, extreme rural vs big city and see if the undercharge only happens for rural.

 

If it happens for both, then it may be something to do with Commercial vs Home delivery surcharge. The module uses the Company Name field to determine if the rate displayed is Commercial or Home. Test with various scenarios...

 

The offical support thread is Here for future questions. Your answer may already be in the thread.

-Dave

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