Hotmail block my order email again

[ken0306]

Hi, I am using osc for over 4 years with the same domain. over the passed 6 months, hotmail block my email 3 times.

 

At the first time they block my order email, I change my domain to a new ip address, and it works for 1 month. My customer can't received account setup or order update email.

second time it happen, I change my email title which is include the order number and my store id in the email title. it works for few almost 5 months.

Now they block me again. So, what should I do in this case?

 

any advice are welcome

thank you

ken

[Guest]

@@ken0306

 

There is nothing you can do about hotmail. What I do suggest is, DON'T USE HOTMAIL. I have had issues with online mail servers for a long time. In most cases, the client receives one or two emails, and then emails are moved the bulk mail folder and the client never see's them. So, what I did was change my WELCOME email to explain that if they are using an online mail server that they may not receive emails from my site.

 

Unfortunately, some clients don't pay attention and end up calling or sending me more emails which I can't really reply to because they would end up in the BULK mail folder anyway.

 

 

Chris

[ken0306]

Hi, Chris

 

I think I didn't explain it clear enough, I was trying to said all my customer who using hotmail account are not received any email from us at all. our store doesn't really using hotmail

 

ken

[tgely]

@@ken0306

 

what type of email do you use? html or text?

[ken0306]

I only using text in email. from the original oscommerce email. doesn't it make any difference?

ken

[burt]

Hotmail is very well known for email problems.

You need to explain to your clients that hotmail addresses are flaky and as such you will no longer be accepting new clients using Hotmail.

 

Simple.http://addons.oscommerce.com/info/2972 (use the 4 May 2005 version as the updates are a load of crap).

[ken0306]

so what is the fundamental of the problem? is there any alternative solutions other than block hotmail user? Because I local in Canada, over 30% of my customer using hotmail as their main email account.

ken