tomarriola Posted March 26, 2003 Share Posted March 26, 2003 I have a problem. Some of the customers checkout without seeing the shipping page and without getting shipping added. I am using MS1 via Ians Loaded5 version. This bug is repeatable. - The customer is checking out -They are in the shipping or payment process. -They view their cart. -They remove items from the cart. -When they return to checkout they skip shipping and go to payment. No shipping fees are added. I posted checkout_process.php and shopping_cart.php as a text files at: http://www.crimescene.com/store/checkout_process.txt http://www.crimescene.com/store/shopping_cart.txt Store is at http://www.crimescene.com/store/ Login with: ID [email protected] PASS: kitten Tom Crime Scene PS, I installed the mod the shows shipping in the cart. The creator of it looked over things and said it might be the checkout_process.php This problem appeared before the mod was installed. I had hoped it might shake the trouble out. Link to comment Share on other sites More sharing options...
tomarriola Posted March 26, 2003 Author Share Posted March 26, 2003 PS, I also have the latest version of Linda's downloads controller installed. I also see that Linda has logged into the store to check it out. As has Ian. Thanks!! Link to comment Share on other sites More sharing options...
Ian Posted March 26, 2003 Share Posted March 26, 2003 I've just tested this on a reference system, and the shipping cost changes if I leave checkout and then change the cart. I'll compare your checkout files to mine to see if I can spot the difference. Trust me, I'm an Accountant. Link to comment Share on other sites More sharing options...
Ian Posted March 26, 2003 Share Posted March 26, 2003 Just realised, The files you have posted are unlikely to be the ones causing the problem. The files that I would need to comapare are checkout_shipping.php and checkout_payment.php Trust me, I'm an Accountant. Link to comment Share on other sites More sharing options...
tomarriola Posted March 26, 2003 Author Share Posted March 26, 2003 Thanks Ian. i just posted both files as .txt: http://www.crimescene.com/store/checkout_payment.txt http://www.crimescene.com/store/checkout_shipping.txt Tom Link to comment Share on other sites More sharing options...
Ian Posted March 26, 2003 Share Posted March 26, 2003 Tom, I never actually tried your site earlier. Just assumed that the problem was occuring. I've just visited your site and done the following. Added 4 items to the cart. Went to checkout using the login details in this thread. Progressed to checkout_payment. The went back to shopping cart page. Removed an item from the cart. Clicked on checkout. I was taken to the checkout shipping page with an update shipping cost list. Seems to work ok for me? Trust me, I'm an Accountant. Link to comment Share on other sites More sharing options...
tomarriola Posted March 26, 2003 Author Share Posted March 26, 2003 Thanks for looking at it. I noticed you are running an OS and bowser that is unlike the majority of web surfers. Perhaps its a browser dependent issue? I just tried it with IE6 on win98 and it still failed. If you have time, please try again with another browser running under windows. FYI: Moments agao a customer just made a purchase w/o paying shipping. The logs show these browser details: (compatible; MSIE 5.0; Windows 98; DigExt; Hotbar 4.1.8.0; MSN 6.1; MSNbBBYZ; MSNmen-us; MSNc21; v5m)" In appreciation, Tom Link to comment Share on other sites More sharing options...
Ian Posted March 26, 2003 Share Posted March 26, 2003 Ooh, reboot to windows, scary. I'll give it a go :( Trust me, I'm an Accountant. Link to comment Share on other sites More sharing options...
tomarriola Posted March 26, 2003 Author Share Posted March 26, 2003 May I send you one of my t-shirts as compensation for the horror of Windows? Send me an email with mail info. Thanks tom Link to comment Share on other sites More sharing options...
tomarriola Posted March 26, 2003 Author Share Posted March 26, 2003 Ian, I'm watching you go thru the site and it seems to be working perfectly for you. And you really tried to make it break. Sgh. I promise, it is a problem, I didn't make it up. Tom Link to comment Share on other sites More sharing options...
Guest Posted March 26, 2003 Share Posted March 26, 2003 I am also having the same problem. I have received all of my orders without any shipping added. http://www.gospelmusicstore.com you can test with [email protected] password: testing I also added the shipping in shopping cart module but that does not show any shipping either. I have my shipping set to zones and it is on as far as I can see. Any suggestions? Link to comment Share on other sites More sharing options...
tomarriola Posted March 26, 2003 Author Share Posted March 26, 2003 Sorry you're having trouble too, though I'm glad to get a confirmation on the issue. I think I'll try undoing the disply shipping in cart mod. However that mod is one of the resons I upgraded to MS1 and loaded5. I'll post my results here. Tom Link to comment Share on other sites More sharing options...
Ian Posted March 26, 2003 Share Posted March 26, 2003 Hi Big Brother. I don't doubt that you have a problem Tom, just can't reproduce it. I bit the bullet and booted windows up, still could not reproduce your problem. So, where do we go. My thought is that maybe this is related to some specific product(s). Maybe a virtual product. You mentioned that a customer reported the problem very recently. What was their final cart contents. Do you know what product they deleted from the cart. If you can reproduce the problem. Track exactly waht products you add to the cart. Where you go (checkout_payment, checkout_confirmation) which product you delete. Which shipping metod you select, which payment method you select. Basically, log everything you do. Then I'll see if I can reproduce. Trust me, I'm an Accountant. Link to comment Share on other sites More sharing options...
tomarriola Posted March 27, 2003 Author Share Posted March 27, 2003 Below is visit info as gleaned from the user tracking mod. This lady bought crime scene tape and a fingerprint poster and didn't pay for shipping. I'll go thru and log my on visit with more detail. What I see happening is that when I click checkout, the filename checkout_shipping.php appears in the URL window briefly, then the filename checkout_payment.php replaces it in the url window and loads. Tom 05:25:37: My Order History /store/account_history.php?osCsid=746451 c21119caae69d317e558aeee 05:25:29: My Account Information /store/account.php?osCsid=746451c21119ca ae69d317e558aeeeed 05:24:57: What's In My Cart? /store/shopping_cart.php?osCsid=746451c2 1119caae69d317e558aeeeed 05:24:47: Crime Scene Detective Store /store/default.php?osCsid=746451c21119ca ae69d317e558aeeeed 05:24:25: Your Order Has Been Processed! /store/checkout_success.php?osCsid=74645 1c21119caae69d317e558aee 05:24:06: Check and Confirm Your Order /store/checkout_confirmation.php?osCsid= 746451c21119caae69d317e5 05:23:26: Payment Information /store/checkout_payment.php?osCsid=74645 1c21119caae69d317e558aee 05:23:17: Your Account Has Been Created! /store/create_account_success.php?osCsid =746451c21119caae69d317e 05:17:34: My Account Information /store/create_account.php?osCsid=746451c 21119caae69d317e558aeeee 05:17:30: Welcome, Please Sign In /store/login.php?osCsid=746451c21119caae 69d317e558aeeeed 05:16:58: Fingerprint Chart /store/product_info.php/products_id/35{1 }1?osCsid=746451c21119ca 05:16:43: Welcome, Please Sign In /store/login.php?osCsid=746451c21119caae 69d317e558aeeeed 05:16:23: Crime Scene Tape /store/product_info.php/products_id/34{1 }1 05:15:21: Crime Scene Detective Store /store/default.php 05:15:07: Forensic Supply /store/default.php/cPath/23 05:14:50: Fingerprint Chart /store/product_info.php/products_id/35 05:14:43: What's In My Cart? /store/shopping_cart.php 05:14:25: Fingerprint Chart /store/product_info.php/products_id/35 05:14:04: Heme Stix /store/product_info.php/products_id/51 05:13:41: Luminol /store/product_reviews.php/products_id/4 9 05:13:15: Luminol /store/product_info.php/products_id/49 05:13:09: Crime Scene Tape /store/product_info.php/products_id/34 05:12:56: What's In My Cart? /store/shopping_cart.php 05:12:28: Crime Scene Tape /store/product_info.php?products_id=34 05:12:15: Crime Scene Detective Store /store/default.php Link to comment Share on other sites More sharing options...
tomarriola Posted March 27, 2003 Author Share Posted March 27, 2003 I just ran this test twice. its a recipe for making my store give free shipping. See list of actions that bring free shipping. Tom Restart computer Open IE6 Go to www.crimescene.com/store/ Put seatshirt in cart Put coat in Cart Put hat in cart. Checkout Enter login/password See shipping options Click View cart. Remove sweatshirt, click update Remove coat, click update Click checkout. See payment options. No shipping options. Process fails. :( Link to comment Share on other sites More sharing options...
frankegg Posted March 27, 2003 Share Posted March 27, 2003 Just wanted to try to help. i use mac osx and safari. works okay. Frank Link to comment Share on other sites More sharing options...
Ajeh Posted March 27, 2003 Share Posted March 27, 2003 Do you have the Free Shipping and Payment modules added? And are all your products 0 weight? And if so, are the Free Shipping and Payment modules turned off? Link to comment Share on other sites More sharing options...
Ian Posted March 27, 2003 Share Posted March 27, 2003 Hey Tom, You're not going mad. I followed your instructions, and no shipping. I would tend to agree with Linda here. One common error pople make with the Free Shipping contribution is to ensure that all products which should attract a shipping cost have a weight set for them. Trust me, I'm an Accountant. Link to comment Share on other sites More sharing options...
tomarriola Posted March 28, 2003 Author Share Posted March 28, 2003 Thanks Linda and Ian. For the moment I've downgraded to pre ms1. I'm going to put up a test version of loaded5 again over the weekend. My pre ps1 (loaded4) works perfectly. All the downloadsare set to 0 weight and all the other merchadise is physical and they have weights set. I will dbl check this. Is there a table I might be missing? My upgrade to the 64 tables seemed to miss a bunch of stuff that i had to add by hand. Link to comment Share on other sites More sharing options...
Ajeh Posted March 28, 2003 Share Posted March 28, 2003 10 to 1 the problem is you have the Free Shipping and Payment modules I wrote turned off and in the add-on that Ian loaded they have to be on and the products need a weight of some type or they are free shipping. The new Downloads Controller v5.3 fixes this problem. Link to comment Share on other sites More sharing options...
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