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Customer not receiving immediate purchasing message


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My customers do not receive the automatic response to their purchase. Please advise. Additionally, the customer's purchase does not consistently remove the product from inventory.

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Do they not receive the purchase confirmation at all ? Or, do they not receive it immediately ? What payment method do you have enabled ? Do you have stock control enabled ? Are you using QTPro ? Do you offer virtual products ?






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  • 2 months later...

Hi Chris


I'm also having this problem. No invoice sent to customer after purchase.


The only clue I have to fixing this an Unconfirmed message on the Orders page after Customer Address Status and a red cross.


Any help?





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  • 1 month later...


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