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not subtracting quinties from inventory.


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I also have another problem. After going live, order came in but did not subtract qty from item and set it out of stock. How do I fix that one?

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Helpful information - I hope - to help me solve the above. my orginal path was ladybuggardendecor.com/catalog/shop. This was so I could keep my current site up. Before going live I moved and renamed the path to ladybuggardendecor.com. Did away with catalog/shop. I thought all was well until the order came through. Hope this helps.

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Ensure you have the settings correct in the admin area under configuration >> stock


Check stock level true

Subtract stock true

Allow Checkout false

Mark product out of stock ***

Stock Re-order level 0





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Hi Chris,


I checked all that and it is set to the above. After I shipped and marked the invoice shipped, I checked the item and it was still showing 1 instock.


I made an error on the above address: i'm sorry - the old address was lady---.com/shop/catalog not catalog/shop.

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  • 4 months later...

Did your customer by any chance pay with paypal. If they did, they may not have returned to your site after makinhg payment. Check your paypal preferences setting and add a return url if it is missing.


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