DawnG Posted October 31, 2011 Share Posted October 31, 2011 Is there any way of sending a different email when a customer is given their 'Dispatch Notification' Ideally I'd like to be able to set up an automatic template containing information about Delivery Times, What to do if something is Delayed/Damaged etc. that is sent once the order is set to Dispatch (but not before). I hope this makes sense :) Link to comment Share on other sites More sharing options...
♥geoffreywalton Posted October 31, 2011 Share Posted October 31, 2011 You can change the content of the order email in checkout_process.php HTH G Need help installing add ons/contributions, cleaning a hacked site or a bespoke development, check my profile Virus Threat Scanner My Contributions Basic install answers. Click here for Contributions / Add Ons. UK your site. Site Move. Basic design info. For links mentioned in old answers that are no longer here follow this link Useful Threads. If this post was useful, click the Like This button over there ======>>>>>. Link to comment Share on other sites More sharing options...
DawnG Posted October 31, 2011 Author Share Posted October 31, 2011 Thanks G - what I was looking to do is have separate content when they receive the despatch notification. My Orders statuses are: Pending > Processing > Despatched/Partial-Despatch I want to include information in the Despatched and Partial-Despatch notification emails - along the lines of 'Your order has now been despatched, you should receive it shortly... if there's a problem etc.' - but I wouldn't want this included in the Pending and Processing updates. Link to comment Share on other sites More sharing options...
♥geoffreywalton Posted October 31, 2011 Share Posted October 31, 2011 Look at some of the order editor add-ons, at least one does exactly this. HTH G Need help installing add ons/contributions, cleaning a hacked site or a bespoke development, check my profile Virus Threat Scanner My Contributions Basic install answers. Click here for Contributions / Add Ons. UK your site. Site Move. Basic design info. For links mentioned in old answers that are no longer here follow this link Useful Threads. If this post was useful, click the Like This button over there ======>>>>>. Link to comment Share on other sites More sharing options...
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