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Problems with Adding products to the Cart


PGelsman

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Ok, my site was working fine up until this afternoon. I had several sales this morning with no problems. Now when a customer adds items to their shopping cart, they don't get added. Nothing has changed on my site.

No matter what item I add to the cart, it doesn't show up in the cart.

 

Please help.

 

Paul Gelsman

 

www.justmanuals.com

 

Thank you.

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Paul,

 

 

Although I can't see anything obvious on your site, I do remember your database being something like 15 GB. I suggest you check the following:

 

- Database integrity

- Sessions table

- Cache Settings

 

 

 

 

Chris

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Also check following:

1. If add to cart is not working the most probable reason is then on each click new session id is getting generated.

So you need to check session setting and make sure sessions is not changing on each click.

 

 

2. If session is not changing then you need to check mysql error log and PHP error log.As for some reason db entries are not getting through.

 

3. Ask Hosting company if they did something.I had experienced this on two sites that for few hrs add to cart didnt worked and then it did start working with no changes.

Hosting companies on times will never say that they did something.

 

Satish

Ask/Skype for Free osCommerce value addon/SEO suggestion tips for your site.

 

Check My About US For who am I and what My company does.

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Hi Paul,

 

Godaddy has been doing server migrations the past week or so. If you are still with them, you might want to give them a call.

 

 

 

Chris

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I just spoke to my host at Godaddy.com. Of course they told me there were no changes today.

While looking at my files with my FTP program, I noticed that the shopping_cart.php program in my /includes/classes directory had today's file date on it. So I had Godaddy walk me through restoring a backup file and all is well now. Whew!

Thank you for the assistance.

Paul

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Paul,

 

Your site has all of the v2.2 RC2a security patches applied and also has the recommended security contributions. You should check site monitor to see if any other files were changed recently and if so, find the hole and plug it.

 

 

 

Chris

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