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Transaction processed with the wrong amount in Dollars


filmcell

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Any help would be great,

 

I have Paypal pro installed and it seems to work great until today.

 

Im based in the UK . All Uk orders are processed 100% ok.

 

I had had order from the USA , order was placed in dollars ,My store showed the correct amount to be charged , Confirmation email from my store shows the correct amount, But it looks like my store converted the Dollars into Pounds, then charged the customer dollars But UK pounds.

 

If this helps email from Paypal.

 

 

I've runned a test on your site and i've purchased exactly the same items than your customer. On your site, everything is shown correctly but then your store is sending an incorrect account to paypal and we are proccessing the transaction with the amount your store send to us, in this case 199,70 $. During my test i was able to catch the sourcecode with all the data your store is sending to us. Here it is:

<input type="hidden" name="cmd" value="_xclick"> <input type="hidden" name="item_name" value="www.MYSTORE.co.uk"> <input type="hidden" name="shipping" value="0.00"> <input type="hidden" name="tax" value="0.00"> <input type="hidden" name="business" value="[email protected]"> <input type="hidden" name="amount" value="199.70"> <input type="hidden" name="currency_code" value="USD"> <input type="hidden" name="invoice" value="1723"> <input type="hidden" name="custom" value="1275"> <input type="hidden" name="no_shipping" value="1"> <input type="hidden" name="no_note" value="1"> <input type="hidden" name="notify_url" value="https://www.filmcell.co.uk/ext/modules/payment/paypal/ipn.php"> <input type="hidden" name="return" value="https://www.MYSTORE.co.uk/checkout_process.php?osCsid=3c1449fa39034562e2c30757494d9733"> <input type="hidden" name="cancel_return" value="https://www.MYSTORE.co.uk/checkout_payment.php?osCsid=3c1449fa39034562e2c30757494d9733"> <input type="hidden" name="bn" value="osCommerce; osCommerce Online Merchant v2.2 RC2a"> <input type="image" src="includes/languages/english/images/buttons/button_confirm_order.gif" border="0" alt="Confirm Order" title=" Confirm Order ">

 

As you can see above, your store is sending <input type="hidden" name="amount" value="199.70"> ,which is the incorrect amount , and we are processing the transaction with that amount.

 

As much as i want to help you further, but this is an error in the integration of your cart. I would suggest to contact your cart provider and ask them why your cart is sending an incorrect amount to paypal. Most likely your store is making that error because off the different currencies. As you can see on the screenshot 110815-000009_3, I've changed the currency to GBP and then the amount is 199,70. So it appears that your store is sending the amount for GBP in any case and its just changing the currency from GBP to USD.

 

I hope this was helpful anyway and if you have further Questions on this or another problem,please let me know.

 

With kind regards

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Is your paypal account set to use payment in Dollars?

 

Also check what conversion rate for Pound to dollars set in your currency configuration.

 

 

Satish

Ask/Skype for Free osCommerce value addon/SEO suggestion tips for your site.

 

Check My About US For who am I and what My company does.

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