berrico Posted June 16, 2011 Share Posted June 16, 2011 I have v 1.43 2003/06/29 All my payments go through paypal. Sometimes orders are missing in our admin area on our website, but paypal sends an email that an order was paid for. Paypal does not include what the items were that were purchased - it just says how much they paid. Plus the orders do not sit on the shopping cart website - no record whatsoever. The problem is that when people log into paypal with their account, it works properly. When they pay and do not sign in (maybe they don't have an account) that is the problem. All orders detailing what was ordered, is gone. It notifies you an order was placed and where to ship, but nothing mentions what they ordered. I need this to be corrected, I can't keep calling customers and asking, "what did you order?" On the other hand, some orders are correct in our shopping cart and we get the proper email showing what was ordered and how much (that is probably because they have an account with Paypal and it logs the info in). I just can't figure it out. Link to comment Share on other sites More sharing options...
Guest Posted June 16, 2011 Share Posted June 16, 2011 Barbara, If you are using PayPal Standard, then you should change to PayPal IPN or PayPal Express. Also, if you are using PWA (purchase without account) you could also have a problem with older versions. Since you didn't actually state which version of osCommerce you are using (v1.43 is not the osCommerce version), it is difficult to offer any further suggestions at this time. Chris Link to comment Share on other sites More sharing options...
scolkitt Posted August 11, 2011 Share Posted August 11, 2011 I am having the same issue with Paypal and can't locate quickly why... I am running OS Version 2.3.1 and using Paypal Express. Thank you in advance for any assistance in locating the cause of this. Link to comment Share on other sites More sharing options...
♥14steve14 Posted August 11, 2011 Share Posted August 11, 2011 Have a search through the add ons section. There is one there somewhere that will explain how to alter the email that is received from paypal once an order is placed. It will add the items ordered to your invoice. There is also another add on that will save the order before the customer enters paypal. The other thing to make sure is that you have the URL redirect correctly set up in your paypal account. This will direct your customers back to your checkout_sucess.php page. I hope this is of some help. REMEMBER BACKUP, BACKUP AND BACKUP Link to comment Share on other sites More sharing options...
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