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osCommerce

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Order Not Registered in Back Admin


braveand

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Hi,

everytime a client place an order I don't know what to send to the customer because the order is not registered in the back admin and I didn't receive any email with the order resume.

 

I had another OSc 2.2 in the past and I don't remember this type of problem.

 

Any suggestion?

I tried to found a solution browsing the forum but with no luck.

 

 

Thanks in Advance.

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Before you get help, you will have to give a bit more information.

 

Whast version of osc are you using?

What payment provider are you using?

Is you orders table in your database empty?

Are you getting any error messages when you place a test order?

REMEMBER BACKUP, BACKUP AND BACKUP

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I'm having the same sort of problem - I'm using 2.3.1, and it happens when I use COD, moneyorder, and payment on account (I tried using paypal to checkout and got an error). I don't know if my orders table is empty in my database, but when I search for a specific order number (I do get order email notifications) I am able to access the order - but only if I know the order number and search for it. I don't get any errors when I place a test order (except the paypal error).

 

Also, there are no orders listed on the admin dashboard.

 

Any help would be GREAT!

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i read a few times this can happen if the customer did not return to your website via the payment provider. paypal for example gives a link back to a confirmation page which when clicked fully processes the order on your osc site

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