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Checkout problems


bigrod66

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Having an odd problem with the checkout process. When certain items are put in the cart, the checkout process will go all the way through; however, there are four specific items that, when put in the cart, will not allow the process to go past the shipping address to the payment option page. There are not special attributes on these items, and have been setup just like other items. HELP! Thank you.

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Having an odd problem with the checkout process. When certain items are put in the cart, the checkout process will go all the way through; however, there are four specific items that, when put in the cart, will not allow the process to go past the shipping address to the payment option page. There are not special attributes on these items, and have been setup just like other items. HELP! Thank you.

I am afraid I cannot tell why that is happening, but I can offer a possible solution.

 

Pick a product that works correctly. Copy it as a duplicate product. Then edit the description and images etc..

Try to checkout now.

If it works do the same for all 4 items and delete the originals.

 

Tim

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Tim,

 

Thanks for the advice. I had done that, but to no avail. I have no idea why, but now the checkout will not go to the payment page at all. Anything can be put in the cart, the checkout button is clicked, it goes to the shipping address page, click continue to go to the payment page, but it stops there, it will not continue to the final stage. It figures, today was the launch of the shopping site, people are trying to purchase things, and it's not working. :angry:

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I got it figured out. For some reason, when the shipping module had flat rate shipping set to "false", it wouldn't push past the shipping address. Once I changed it to "true", it started working. I'm not sure if this is how it's supposed to work, but it does.

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