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The e-commerce.

Missing, Duplicate Etc. Order Problems


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We've been having problems on several of my OSC shopping carts for about a week. I think because of high volume on the internet. Several of these shopping carts have been stable for years, and we've never had any of these problems before. Many orders ARE going through fine, but a significant number are not. Symptoms include:


Authorize.net shows a charge but order never shows up in OSC

Authorize.net charges the customer multiple times (possibly customer is getting impatient and submitting more than once)

OSC gives the "Please try again and if problems persist, please try another payment method" message 3 times in a row, and 4th time the same card works

OSC keeps giving the "Please try again and if problems persist, please try another payment method" message, but same card works 30 minutes later


HELP! Has anyone had this problem before?


I'm using this version of authorizenet_cc_aim.php: $Id: authorizenet_cc_aim.php 1803 2008-01-11 18:16:37Z hpdl $


PayPal orders are going through fine ...


Thank you!

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  • 7 months later...
  • 2 months later...

I think I have narrowed it down even further. It seems to be only missing the order from the database when the billing address does not match the shipping address. The order is validated by authorize.net (and charged on the card), but when OSC gets the reply from authorize.net that it was successful, OSC starts putting the order in the database, but when it gets to ot_shipping it gets an error - I'm guessing because the addresses do not match?


I think that OSC starts adding to the orders_total table in the database first. The entry for ot_subtotal works, but the next one is ot_shipping and it never gets entered into the database and neither does the total from ot_total. The order_products, order_products_attributes and order_status_history tables never not get entered into the database either, and so the email never gets sent, and the "order successful" page is never displayed, so the customer doesn't know that the order was charged to their card, and they keep trying to enter the order, resulting in multiple charges and multiple missing orders.


So far, I have been manually adding the information to the database that is missing, but this requires you to know exactly what they ordered, with what attributes and what shipping method they used as well as how much the shipping charge was. Most times, if you log into the user's account on the store, you can see that the products were still in their cart. I guess the cart is cleared after the database is updated fully? If you go to checkout, you can find out what shipping charge they used by deducting the products totals from the total that was charged to their card.


Does anyone have any more information about this phenomenon? I cannot figure out what is causing this error, but it only happens when the order is processed by authorize.net and only when the shipping and billing addresses are different.

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  • 1 month later...

I have the same problem. Email from Authorize.net shows approved order yet OSC does not show an order for the customer. Shipping address and billing address the same in my case. Two orders from the same customer. OSC shows NO orders for the customer. How do you log into the customers account with no password?



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You can't retrieve passwords on an osC site, they're hashed not encrypted, so you can't just "log into" a customers account.


I beleieve there are "Master Password" add-ons that can allow you to log on to any account.

If I suggest you edit any file(s) make a backup first - I'm not perfect and neither are you.


"Given enough impetus a parallelogramatically shaped projectile can egress a circular orifice."

- Me -


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