Duplicate order

[nlaur86]

Hello!

 

I have a problem. When a customer is trying to place an order, if he/she has problems with the internet connection (slow connection and has to refresh the page) or presses F5 on the "Checkout Success" page, that adds a duplicate order. Some times I get 4-5 duplicate orders from the same person.

Is there a sollution for this problem? Anyone else had this problem?

 

Thank you!

[web-project]

Is there a sollution for this problem?

yes, using cookies you can check if the customer already logged the order nearest 5 minutes, this way you prevent duplication of the orders

[Jan Zonjee]

Is there a sollution for this problem?

I think there was a contribution for this, disabling the button with JavaScript when it has been pushed to avoid submitting the order more than once. Can't find it though.

[nlaur86]

yes, using cookies you can check if the customer already logged the order nearest 5 minutes, this way you prevent duplication of the orders

Thank you for the hint. Could you, please, tell me how to do that?

I was thinking of another solution :). What if I try to check the database to see if that client already placed an order? Or check if the cart is empty or not? Could anyone help me to implement one of these solutions?

Thanks

[nlaur86]

Hmm, the problem is really strange. I just tryed to place an order and after I confirmed it, tryed to pref F5. That reloaded the page but no new order was added. I tryed to go back to the Checkout Confirmation page and resubmit the order. This time another page loaded that was saying "your cart is empty"

I tryed this in Opera, IE and Mozilla. So I don't know how my customerc are able to add duplicate orders. Did someone else had this problem?

[WESK]

Hmm, the problem is really strange. I just tryed to place an order and after I confirmed it, tryed to pref F5. That reloaded the page but no new order was added. I tryed to go back to the Checkout Confirmation page and resubmit the order. This time another page loaded that was saying "your cart is empty"

I tryed this in Opera, IE and Mozilla. So I don't know how my customerc are able to add duplicate orders. Did someone else had this problem?

I am having a similar issue....I tried hitting the checkout button 7-8 times and only 1 order..

[knifeman]

Hmm, the problem is really strange. I just tryed to place an order and after I confirmed it, tryed to pref F5. That reloaded the page but no new order was added. I tryed to go back to the Checkout Confirmation page and resubmit the order. This time another page loaded that was saying "your cart is empty"

I tryed this in Opera, IE and Mozilla. So I don't know how my customerc are able to add duplicate orders. Did someone else had this problem?

I get duplicates now and then, but I believe the cusatomer is double clicking the submit button. Since they come in within a second of each other, it is easy to see and delete one of them.

 

Tim