Write a Review - How to Simplify?

[Mort-lemur]

Hi,

 

Some of my customers are struggling to use the review feature. Currently they have to Log In, then go to the product they have bought, then write the review.

 

Is there a way to allow customers to simply write a general review from the home page without having to navigate to a product?

 

Many Thanks

[puddlec]

Hi,

 

Some of my customers are struggling to use the review feature. Currently they have to Log In, then go to the product they have bought, then write the review.

 

Is there a way to allow customers to simply write a general review from the home page without having to navigate to a product?

 

Many Thanks

 

just an idea.

you could include in the confirmation email, or send an email at a later date, (e.g. after a week) with the url of the product they brought, asking them to leave a review of the product they brought.

they would then just need to login (you would need to make sure that once they login they get redirected back to the page they where at) and write the review.

[Mort-lemur]

Hi,

 

Thanks for the reply. However, quite often customers buy several different items.

 

Im trying to find a way they can write a general review rather than a specific product review and at the same time simplify things for the customer.

 

I would like them to just log on and write a general review on how they rated our service or products.

 

Thanks

[puddlec]

Hi,

 

Thanks for the reply. However, quite often customers buy several different items.

 

Im trying to find a way they can write a general review rather than a specific product review and at the same time simplify things for the customer.

 

I would like them to just log on and write a general review on how they rated our service or products.

 

Thanks

 

if it is just a gneral review, about how they how they your rated our service or products. then what about looking at one of theTestimonials addons

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[npn2531]

I have a 'review' or rather comment box set up on the front page of my site, where you can enter general comments. The comments are entered on the front page, and get posted on the front page. If you are not signed on when you click 'comment' you get redirected to the login in page, but once logged in you get kicked right back. It is really the article manager, and you use the article manager controls in the admin to manage the comments. Note the 'posts' the upper left. The customer can select the topic they are interested in commenting on and that's what appears on the front page center.

 

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