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Order comments


Admin1986

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Posted

Hi,

I've an existential doubt. When admin writes some comments in the box of comments located near the state of the order: pending or shipped, the costumer receives this comment about the state of his order via email?

 

Thank you.

 

Esther.

Posted

Hi,

I've an existential doubt. When admin writes some comments in the box of comments located near the state of the order: pending or shipped, the costumer receives this comment about the state of his order via email?

 

Thank you.

 

Esther.

 

Ester, in my experience, yes the customer does receive those comments as long as the appropriate box is checked. I just took a quick look and found where a customer replied to such an email. What she received looks something like this in the body of the email that the store sent out:

 

The comments for your order are

Thanks much, here's your shipping info:

 

Shipping details

Mailing date: Aug 7, 2010

Shipper: U.S. Postal Service

Tracking number: a;lkdfja;lkdfalsdkfj

Service type: First-Class Mail® Parcel (2-5 days)

Shipping Status: Shipped

 

 

Your order has been updated to the following status.

New status: Mailed

 

Please reply to this email if you have any questions.

I am not a professional webmaster or PHP coder by background or training but I will try to help as best I can.

I remember what it was like when I first started with osC. It can be overwhelming.

However, I strongly recommend considering hiring a professional for extensive site modifications, site cleaning, etc.

There are several good pros here on osCommerce. Look around, you'll figure out who they are.

Posted

Ester, in my experience, yes the customer does receive those comments as long as the appropriate box is checked. I just took a quick look and found where a customer replied to such an email. What she received looks something like this in the body of the email that the store sent out:

 

OK!!

Thank you very much Altoid, that's what I wanted to know :)

 

Esther.

Posted

But: beware, even if an email is not sent, the comment is visible for the user in the account order history section. Esther, you should always have a test costumer with at least one test order where you can actually test the behaviour of your store ... so do that now ;-).

:-)

Monika

 

addicted to writing code ... can't get enough of databases either, LOL!

 

my toolbox: Textpad - Compare and Merge - phpMyAdmin - WS_FTP - Photoshop - How to search the forum

 

Interactive Media Award July 2007 ~ category E-Commerce

my advice on the forum is for free, PMs where you send me work are considered consultation which I charge for ...

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