Party Roy Posted September 9, 2010 Posted September 9, 2010 We have had a 2/3 reduction in site traffic from Google around 1 August 2010. Google showed Crawler error 500 (Server Error) on 23 August and when I try 'Fetch as Googlebot' I get response as 'Unreachable'. No site change were made around that time and my hosting site claims that it is not their problem by an osCommerce issue. Can anyone help as we cant survive unless this problem is quickly resolved.
MrPhil Posted September 9, 2010 Posted September 9, 2010 Do you get any errors accessing your site as a normal guest visitor browsing around the shop? If so, that points to a corrupted file somewhere (perhaps you were hacked), or your host made some change that's affecting your site (PHP level upgrade, turn off register global variables, MySQL level upgrade, etc.). Also check for errors logged in files on your site, rather than listed on-screen. If no errors, look in your robots.txt and .htaccess files to see if there are any invalid commands hit only by search engine robots (again, perhaps a hack, or file damage by the host). If you want anyone to try out your site, you'll have to post the URL to it. Read my sig > FAQs > "500 (Internal Server) Errors" to see if anything there applies in your case.
Party Roy Posted September 10, 2010 Author Posted September 10, 2010 Do you get any errors accessing your site as a normal guest visitor browsing around the shop? If so, that points to a corrupted file somewhere (perhaps you were hacked), or your host made some change that's affecting your site (PHP level upgrade, turn off register global variables, MySQL level upgrade, etc.). Also check for errors logged in files on your site, rather than listed on-screen. If no errors, look in your robots.txt and .htaccess files to see if there are any invalid commands hit only by search engine robots (again, perhaps a hack, or file damage by the host). If you want anyone to try out your site, you'll have to post the URL to it. Read my sig > FAQs > "500 (Internal Server) Errors" to see if anything there applies in your case. Thanks MrPhil for your advice. We think it may be something to do with the web host changing the server and not having correct settings for osCommerce. I will look into it and post the results for reference. Regards
Party Roy Posted September 10, 2010 Author Posted September 10, 2010 Thanks MrPhil for your advice. We think it may be something to do with the web host changing the server and not having correct settings for osCommerce. I will look into it and post the results for reference. Regards URL is: www.partytogo.com.au
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